| Job Location | Giza - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Call Center / BPO / KPO / Outsourcing |
| Functional Area | Not Mentioned |
Responsible for quality assurance and handling multiple accounts? Will be responsible for creating a new legend sheets for any new account.? Will be responsible for quality training sessions if needed.? Compile and track performance for teams and individual level.? Monitor inbound & Outbound calls and evaluate agent s performance concerning the quality of service offered through all channels.? Provide clear insight into performance drivers and the levers which impact performance.? Manage auditing reports for Customer Care activities & transactions.? Give recommendations for process improvements based on the customer experience and feedback.? Design quality rules and guidelines to achieve the highest performances with team managers.? Hold calibrations and meetings with managerial and non-managerial level teams to find common grounds and sustain system stability.? Conduct presentation & business simulation with new hires? Compile and track performance for teams and individual level.? Perform other duties as assigned.job requirements1 to 2 yearsNot Specified at leastOutsourcing/Offshoring Telecommunications
Keyskills :
Quality Assurance Executive
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