| Job Location | Giza - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Open and maintain customer accounts by recording account information? Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution? Prepare product or service reports by collecting and analyzing customer information? Manage large amounts of incoming calls? Generate sales leads? Identify and assess customers' needs to achieve satisfaction? Build sustainable relationships of trust through open and interactive communication? Meet personal/team sales targets and call handling quotas? Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up.? Follow communication procedures, guidelines and policies? Go the extra mile to engage customers? Use telephones to reach out to customers and verify account information? Greet customers warmly and ascertain problem or reason for calling? Inform customer of deals and promotions? Sell products and servicesSalary will be 3200 Basic Salary 800 KPIsjob requirements1 to 3 yearsNot Specified at leastComputer Software Food Services/Restaurants/Catering
Keyskills :
Customer Service Representative
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