| Job Location | Giza - Egypt |
| Education | Any Graduation. |
| Salary | Not Mentioned |
| Industry | Banking / Financial Services / Broking |
| Functional Area | Not Mentioned |
Acquire and update knowledge on procedures related to relevant process.? Ensure that the process requirements are met, adhered to, completed in accordance with established procedures and standards set.? Work well independently; complete assigned tasks in the established timeframe as per the process benchmarks.? Ensure that the productivity, quality levels are achieved as per the standards sent for the process.? Demonstrate ways to improve customer service, increase productivity.? Assist line manager/supervisor with managing day-to-day operations and support colleagues on process if needed.? Participate in team meeting / team activities and work towards sustaining team spirit.? Support achievement of team objectives.? Proactively identify issues, if any, and escalate.? Provide service to customers by focusing on resolving requests efficiently, accurately, and professionally.? Demonstrate knowledge of features, benefits and procedures and take initiative to review daily process updates for defect free implementation.? To maintain internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.? Meet targets on productivity and accuracy as per the targets and metrics defined for the process.? Instructions/requests to be correctly interpreted understood and implemented.? Ensure that the process related procedures are implemented as per the process manuals.? Ensure that fraud/errors/irregular transactions (if any) are identified and escalated.? Agreed volume of work is handled contributing to the achievement of the unit/department/center performance target.? Identify and escalate potential show stoppers? Contribute to the creation of a supportive work environment driven by people centric values? Build professional relationships with colleagues in other areas? Ensure that each work is completed in accordance with established procedures and standards.
Keyskills :
Banking Customer Service Executive
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