| Job Location | Giza Cairo, Egypt |
| Education | Bachelor's degree / higher diploma |
| Salary | Not Mentioned |
| Industry | Financial Services |
| Functional Area | Not Mentioned |
- Lead, motivate, and develop a team of telesales representatives to meet sales targets and key performance indicators (KPIs).Conduct regular performance reviews, provide constructive feedback, and implement training and development programs.- Maintain team morale and ensure that each member is equipped with the necessary tools and knowledge to succeed.- Handle escalated customer issues, providing resolutions and ensuring customer satisfaction.- Develop and implement sales strategies to drive revenue growth in the real estate financing sector.- Monitor team performance closely, analyze trends, and make necessary adjustments to improve results.- Assist in creating sales scripts, pitch strategies, and techniques to improve conversion rates.- Regularly evaluate and update the sales process to ensure efficiency and high performance.- Prepare and present sales performance reports to senior management, highlighting key metrics, achievements, and areas for improvement.- Use analytics to track team progress and identify opportunities for growth or process optimization.- Provide regular feedback to upper management about market conditions, customer feedback, and industry trends.- Ensure exceptional customer service is provided at all times, maintaining long-term customer relationships.- Coach and guide the team in effective customer engagement strategies, resolving inquiries, and providing tailored real estate financing solutions.- Ensure all leads are properly followed up and handled in a timely and professional manner.- Ensure adherence to company policies, regulatory guidelines, and legal requirements in all sales and customer interactions.- Monitor calls and provide quality assurance feedback to ensure high standards of service and sales practices.- Participate in the recruitment process and provide input on hiring decisions.
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