Learning & Development and Quality Supervisor

Job Description

Role Overview:The Learning & Development and Quality Supervisor plays a pivotal role in ensuring the continuous growth and development of our staff while maintaining and improving quality standards across all departments of the hotel. This individual will be responsible for designing and implementing training programs, conducting quality assessments, and fostering a culture of excellence and continuous improvement.Key Responsibilities:1. Learning & Development: - Develop and implement comprehensive training programs tailored to the specific needs of each department. - Conduct training sessions on various topics including customer service, hospitality standards, safety procedures, and technical skills. - Evaluate training effectiveness through feedback mechanisms and performance assessments. - Identify skill gaps and develop strategies to address them through targeted training initiatives. - Collaborate with department heads to create individual development plans for staff members.2. Quality Assurance: - Establish and maintain quality standards across all hotel operations. - Conduct regular quality inspections and audits to ensure compliance with established standards and procedures. - Identify areas for improvement and develop action plans to address deficiencies. - Implement quality control measures to enhance guest satisfaction and operational efficiency. - Monitor guest feedback and implement corrective actions as necessary.3. Team Leadership and Collaboration: - Lead a team of training and quality assurance staff, providing guidance, support, and mentorship. - Foster a culture of accountability, professionalism, and continuous improvement within the team. - Collaborate with department heads and supervisors to understand training needs and quality issues. - Serve as a resource and subject matter expert on training and quality matters.Qualifications:- Bachelors degree in Hospitality Management, Human Resources, or related field.- Previous experience in a similar role within the hospitality industry, preferably in a luxury hotel environment.- Strong knowledge of training methodologies, instructional design principles, and adult learning theory.- Excellent communication and interpersonal skills, with the ability to effectively train and motivate staff at all levels.- Proven experience in quality assurance, with a keen eye for detail and a commitment to excellence.- Leadership skills with the ability to inspire and develop a high-performing team.- Proficiency in Microsoft Office Suite and training software/tools.W Hotels mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. Were here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests passions to life. If you are original, innovative, and always looking towards the future of whats possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, beginyour purpose,belongto an amazing globalteam, andbecomethe best version of you.

Keyskills :
quality assurance Leadership Skills Interpersonal Skills communication Microsoft Office Suite

About Company

Marriott Hotels & Resorts is Marriott International's brand of full-service hotels and resorts based in Bethesda, Maryland. As of June 30, 2020, there were 582 hotels and resorts with 205,053 rooms operating under the brand, in addition to 160 hotels with 47,765 rooms planned for development