Reach objectives in terms of contract performance, billable hours, efficiency, and process compliance.
Delivery of agreed services on time, within scope, and within budget.
Maintains customer?s happiness at acceptable levels, and resolves customer happiness issues
Reviews VOC feedback and takes appropriate proactive actions
Ensures the availability of tools, equipment, and materials required while maintaining and controlling inventory levels
Participate in estimate review process prior to jobs or contracts being achievable from a technical perspective. Participate in risk review (per Honeywell policy)
Ensures service contracts, additional works and small service projects are resourced accurately
Actively discourage silo mentalities and attitudes
Ensure safe and balanced work environment through effective communication, training, equipment/vehicle maintenance and facilities improvement
Where applicable, ensure fire and security industry codes and standards are upheld
Perform and provide counsel on expert emergency, maintenance, testing, engineering, programming, designing, and start-up technical support across any type of electrical or mechanical equipment, systems and subsystems (including software where applicable) from simple to moderately sophisticated in nature
Perform or provide advice on diagnosing and repairing equipment and systems (both hardware and software) beyond the capability of other service technicians
Provide technical training, mentor, and work direction to other service engineers and technicians and subcontractors
Programming and engineering capabilities should also be outstanding and specific in nature to warrant the leadership level
