Shop Manager

Job Description

This position contributes to the Specialty Coffee Shop Brand success by leading the shops operation team to provide a legendary experience to all guests. The Shop Manager is required to regularly and customarily exercise discretion in managing the overall operation of the shop. In particular, a majority of time is spent supervising and directing the workforce, making staffing decisions (i.e: hiring, training, evaluating, disciplining, discharging, staffing and scheduling), ensuring customer satisfaction and product quality, managing the shops?s financial performance, and managing safety and security within the shop. The incumbent is responsible for modeling and acting in accordance with The Brand?s guiding principles.Key Responsibilities:

1. Leadership: Setting goals for the work group, developing organization capability, and modeling how they cooperate;? Demonstrates a calm demeanor during periods of high volume or unusual events, and manages smoot transitions thereafter to keep shop operating to standard and to set a positive example for the shop team. ? Displays a ?guest comes first? attitude by training and holding partners accountable for delivering legendary guest service.? Drives the implementation of company programs by developing action plans and directly motivating and instructing the shop team to implement them to meet operational and organizational objectives.? Manages with integrity, honesty and knowledge that promote the culture, values and mission of the Brand.? Plans, identifies, communicates, and delegates appropriate responsibilities and practices to employees to ensure smooth flow of operations.? Provides coaching and direction to the shop team to take action and to achieve operational goals. Constantly reviews shop environment and key business indicators to identify problems, concerns and opportunities for improvement to provide coaching and direction to the shop team to achieve operational goals.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
2. Planning and Execution: Developing strategic and operational plans for the work group, managing execution and measuring results:? Monitors and manages shop staffing levels to ensure employee development and talent acquisition to achieve and maintain shop operational requirements. ? Utilizes existing tools to identify and prioritize communications and regularly uses discretion to filter communications to the shop team. Communicates clearly, concisely and accurately in order to ensure effective shop operations.? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?
3. Employee Development & Team Building: Providing employees with coaching, feedback, and developmental opportunities and building effective teams:? Actively manages shop employees by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve employee performance. Manages ongoing employee performance using performance management tools to support organizational objectives.? Challenges and inspires employees to achieve business results.? Challenges and inspires team members to achieve business results.? Ensures employees and team members adhere to legal and operational compliance requirements. ? Recognizes and reinforces individual and team accomplishments by using existing organizational tools and programs as well as by finding new, creative and effective methods of recognition.? Utilizes and demonstrates effective management principles and practices to create and maintain a successful shop team resulting in an environment where partners are valued and respected.

Keyskills :