| Job Location | Eastern Province, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
The Customer Success Officer (CSO) develops and maintains long-term business relationships with existingclients.Each CSO will be assigned a specific portfolio of clients to manage based on a predefined criteria thatwould consider the number of accounts and the value of the renewal portfolio.Rentokil Boecker Customer Success Officer is held accountable for the below job responsibilities:? Achieving their individual renewal targets.? Providing clients with a personalized after sales service.? Building strong relations with existing clients through regular checkups and courtesy calls.? Evaluating client satisfaction reports and early risk assessments and ensuring proactive correctivemeasures.? Evaluating opportunities to grow and expand Rentokil Boecker offering to existing clients andreferring them to the relevant Sales/Trade Consultants.? Maintaining existing customer success metrics and data as directed.? Serving as day-to-day contact for assigned accounts, building trust and rapport while identifyingareas of opportunity, highlighting best practices, and documenting them.? Solving the most tactical and strategic problems for Rentokil Boecker customers as well asidentifying opportunities for expansion.? Acting as the ?trusted advisor? who supports and guides our customers to be successful using ourproducts and benefiting from our services.? Demonstrating deep understanding of Rentokil Boecker core services and product features.? Maintaining accurate records and documenting all customer service activities and discussions.
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