Patient Coordinator | Maison Lutetia Clinic | Dubai - UAE

Job Description

Patient Coordinator | Maison Lutetia Clinic | Dubai - UAEJOB PURPOSE:The Client Coordinator is responsible for providing the highest level of customer service and support to the day-to-day clinic operation to ensure a seamless client experience.KEY ACCOUNTABILITIES:Customer Service* Greet clients and create a warm and welcoming environment* Provide information on services and schedule meetings where necessary with the Client Relations Consultants for further information on treatments offered, i.e. hair transplant and aesthetic procedures* Manage all incoming clients and phone calls in a professional manner* Ensure the highest level of customer service is provided at all times* Introduce clients to the treating specialist at the time of their appointment* Ensure the clinic is neat and tidy at all times* Manage the clients and waiting area in an effective and professional mannerReception/General Administration Duties* Manage all incoming phone calls in a professional manner* Schedule all client consultations and appointments* Manage the daily schedule of the clinic and all bookings* Ensure all Clinic Staff are continuously advised and updated on appointments, cancellations and any rescheduled appointments* Ensure all paperwork is prepared, recorded and filled accordingly* Perform any adhoc duties as required to assist in the daily clinic operation* Ensure all client information is kept confidential and any sensitive information is protected at all timesSkillsMinimum Qualifications and Knowledge:No formal qualification required, although a Diploma or Bachelor Degree is desirable.Minimum Experience:* 5+ years working in a role with a high level of customer service experience essential* Experience working in a fast paced environment* Previous administration experience desirableJob-Specific Skills:* Knowledge of administration* Proficiency in scheduling and organizing calendars for multiple people* Ability to handle multiple tasks and prioritize workload* Strong ability to build relationships with all stakeholders* Excellent customer service skillsBehavioural Competencies: - Excellent communication and interpersonal skills- Highly organized with attention to detail- Strong planning and time management skills- Flexible with working hours- Team player Job Location Dubai, UAE Job Role Medical, Healthcare, and Nursing Years of Experience Min: 5 Residence Location United Arab Emirates Established in the 1930s as a trading business, Al-Futtaim is one of the most progressive regional business houses headquartered in Dubai, United Arab Emirates. Structured into six divisions; automotive, retail, electronics, engineering and technology, real estate, financial services and general services, Al-Futtaim operates through more than 60 companies and maintains a decentralised a... pproach, giving individual businesses flexibility and versatility to maintain a competitive stance. Employing in excess of 20,000 people across the UAE, Bahrain, Kuwait, Qatar, Oman, Egypt, Syria, Pakistan, Singapore and Europe, this approach benefits employees, providing a clearly defined work culture where individuals are empowered with authority and responsibility for their work. The success of Al-Futtaim is attributed to proactively managing change whilst upholding the values of integrity, service and social responsibility. The majority of businesses, built on a portfolio of world leading brands, dominate their sector.

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