Guest Service Associate

Job Description

Position ? Guest Service Associate (Curiosity Crew)?Executive Summarywoo-hoo! Children?s Museum is a brand concept of IEX Recreational Playground L.L.C. woo-hoo! is a state-of-the-art edutainment centre that offers children and their families the opportunity to learn through play. All galleries, and programs are designed specifically for children to explore their innate curiosities in a non-judgmental environment.ÿJoin an amazing group of people at woo-hoo! and help their mission to deliver exciting, joyful, differentiated, world-class, and incredibly fun experiences to children that nurture their innate sense of curiosity and exploration.Position SummaryThe Curiosity Crew is responsible for fulfilling woo-hoo! vision of creating awesome experiences and memories for children. Working within exhibit zones, they act as woo-hoo! brand ambassadors, with the primary objective of engaging with all guests in an empathetic, thoughtful and joyful manner.Key Duties & ResponsibilitiesGuest Experience and Serviceÿÿ

• Be an ambassador for woo-hoo!; ensure that every guest?s experience meets or exceeds expectations, specifically through inclusive, culturally appropriate, positive and memorable interactions with a friendly and sincere approach.ÿÿ
• Treat every guest with respect and provide friendly, courteous communication by orienting them to the building and informing them of the exhibit?s areas and programs.ÿ
• Provide excellent guest service, and facilitate guests? experience and journey through a proactive and thoughtful interaction.ÿ
• Contribute to a positive, team-based, and ?guest-first? culture.ÿ
• Manage groups of children from schools, birthday parties, or camp activities.ÿÿ
• Attend to guest queries/complaints. Amicably resolve matters with dissatisfied guests.ÿ
• Manage any situation with overcrowding in relation to the maximum capacity of the area or around a particular exhibit.ÿ
• Comfortably facilitate and manage exhibit spaces and components.ÿ
• Collect and communicate guests? feedback and suggestions.ÿ
• Follow and perform the daily opening/closing protocols and procedures including (but not limited to) routine cleaning, restocking, and preparation of program materials.ÿ

ÿÿExhibits area / Educationÿÿ

• Have an honest and comprehensive understanding of woo-hoo! philosophy and developmental, pedagogical, and other learning objectives.ÿ
• Develop a deep understanding of the learning opportunities for each exhibit/gallery.ÿ
• Understand and stay current with the exhibit and program initiatives.ÿ
• Participate in training programs designed to enhance interaction with guests in the ?woo-hoo!? manner.ÿ
• Work as a team to ensure that the entire building (and each and every gallery/corner) within the premises is highly presentable (clean, tidy, supplies in proper place, well organised, properly maintained, etc).ÿ
• Manage the use, quality, and organisation of consumables.ÿ

ÿÿSafety / Securityÿÿ

• Provide a safe environment for all guests, specifically for the children.ÿ
• Communicate any safety/performance issues regarding exhibits components.ÿ
• Adhere to all policies and procedures of woo-hoo!ÿ
• Assist guests in case of an incident or an emergency situation.ÿ
• Take ownership of the safety of the facility and report and follow up on any repairs, or changes needed.ÿ
• Attend training and be prepared to perform emergency procedures (i.e. fire evacuation, accident reporting, etc).ÿ

ÿOther Responsibilitiesÿ

• Working with other colleagues, proactively contribute to the success of any special events and programs.ÿÿ
• Perform other duties and be involved in projects and activities that contribute to the achievement of woo-hoo! objectives.ÿ

Qualificationsÿ

• 1- 2 years of experience working with young children (ages 0-12) and their families in recreational settings, afterschool programs or classrooms.ÿ
• Excellent communication skills and ability to interact positively with children, adults, and large groups.ÿ
• Experience working in a fast-paced, high-volume environment.ÿ
• Ability to work with diverse staff and guests.ÿ
• Excellent grasp of the English language. Bilingual is a plus.ÿ

Physical Demands

• The role is expected to be physically demanding and the candidate must have the physical and emotional capacity to deal with the role?s requirements.ÿ
• This position requires the ability to do one or more of the following; Stand throughout the day, sit, walk, bend, and reach above and below shoulder level, carry objects of differing sizes and weights.ÿ
• Involves frequent repetitive motion.ÿÿ
• The noise level in the work environment is highly variable, from quiet to loud.ÿ
• The working timings include morning and/or evening shifts. Weekends and holidays work are required.ÿ
• Uniform/dress code required.

What we offer:ÿ

• Excellent working environment.
• Substantial career progression.
• Market competitive salary package based on experience.ÿÿ
• Standard benefits as per the UAE Labour Law.

Keyskills :