| Job Location | Dubai, United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Digital Support SpecialistLocation: Dubai, United Arab EmiratesResponsibilities:•The candidate must be fluent in English, as they will be responsible for answering customer calls and handling inquiries both over the phone and via email.•Responding to Inquiries: Addressing customer questions and concerns via phone, Email, or in-person.•Problem Resolution: Handling complaints and resolving issues efficiently.•Product Knowledge: Staying informed about the companys products or services to provide accurate information.•Invoice Validation: Validating and processing invoices as a part of Loyalty program.•Feedback Collection: Gathering customer feedback to improve services and products.•Documentation: Keeping records of customer interactions and transactions.•Flexibility: The candidate should be willing to work in shifts and on weekends if required (depending on the workload)•Email Management: Monitoring and responding to customer emails promptly.•Issue Resolution: Addressing and resolving customer issues through email communication.•Template Creation: Developing and using email templates for common inquiries.•Follow-Up: Ensuring customer issues are resolved and following up, as necessary.•Data Entry: Updating customer information and maintaining accurate records.•Collaboration: Working with other departments to resolve complex issues.Requirements:•Must have 2 - 4 years of experience.
Keyskills :
Digital Support Specialist Customer Support Customer Service Good Communication Skills
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