Own recovery performance: Recover overdue balances through outbound and inbound channels ? phone, email, SMS, and chat ? focusing on speed, accuracy, and results.
Negotiate with precision: Create and close repayment arrangements that align with business targets while preserving trust and compliance.
Engage with empathy: Communicate with professionalism and respect, understanding each customer?s unique financial situation.
Stay compliant: Operate fully within UAE Central Bank regulations and local debt collection laws, maintaining ethical and transparent practices at all times.
Track results: Meet and exceed individual and team KPIs ? recovery rate, response time, compliance score, and customer satisfaction.
Document accurately: Keep all account notes, payment commitments, and follow-ups detailed and audit-ready.
Collaborate and innovate: Work closely with Operations, Compliance, and Product teams to improve process efficiency and customer outcomes.
Adapt fast: Stay current with evolving regulatory expectations and industry standards across the UAE and wider MENA region.
