| Job Location | Dubai, United Arab Emirates |
| Education | Diploma; Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : Dubai, United Arab EmiratesKey responsibilities:?Answer customer calls and inquiries, including attending to walk-in customers, effectively and efficiently.?Handle walk-in customers when assigned, attending to all requests, and providing any required spare parts.?Assist in scheduling appointments for service technicians to visit customers for service calls.?Enter and update customer information in the system based on technician reports and customer calls.?Receive and inspect technician work record sheets for accuracy and ensure that assigned work has been carried out.?Manage and resolve customer complaints.?Identify and escalate issues to supervisors as needed.?Document all call information according to standard operating procedures.?Follow up on customer calls where necessary.?Complete call logs and reports.?Perform other duties as assigned.?Support strategic plans set by higher management and report resource needs and shortages to ensure project continuity.?Provide updates on goal progress, aligning with team and corporate objectives.?Work cooperatively with colleagues to achieve team objectives and foster a supportive work environment.Minimum Experience and Knowledge:?Minimum of 2-3 years of experience in Customer Service or a similar role.?Proven experience in a customer service role, preferably in a retail environment.?High school diploma or equivalent; a degree in Business, Marketing, or a related field is a plus.?Proficiency in using CRM systems, customer service software, and databases.
Keyskills :
Proficiency in using CRM systems customer service software and databases
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