| Job Location | Dubai, United Arab Emirates |
| Education | Graduate |
| Salary | Not Mentioned |
| Industry | Customer Service / Telecalling |
| Functional Area | Not Mentioned |
Customer Service RepresentativeJob Location : Dubai, UAEKey Responsibilities :•Manage and assign customer inquiries to the appropriate technical teams•Ensure prompt, professional handling of customer issues•Support a customer-focused environment within the Life Department•Resolve issues within defined timeframes; escalate when needed•Maintain daily logs, billing records, and policy administration files•Provide administrative support to the department head•Prepare and submit reports; assist with ad-hoc projects•Track KPIs and support service improvement initiatives•Maintain accurate records and update complaint logs•Deliver policy information and basic assistance to customers•Work collaboratively with internal departments on resolutions•Perform general office tasks and respond to requests from managementRequired Qualifications & Skills :•Education: Bachelor’s degree in Administration, Marketing, Public Relations, or similar•Experience: Minimum 2 years in a customer service role, ideally in insurance or financial services•Communication: Excellent written and verbal communication skills•Problem-Solving: Able to make informed decisions and resolve concerns efficiently•Technical: Familiarity with customer service software and digital tools•Multitasking: Capable of managing multiple requests simultaneously•Teamwork: Comfortable working across teams to meet service goals•Attention to Detail: Strong organizational skills, with a focus on accuracy•Customer Focus: Empathetic, proactive, and responsive approach to service
Keyskills :
customer service software and digital tools
© 2023 HireeJobsGulf All Rights Reserved
