Systems Engineer/Specialist

Job Description

Posted Oct 16, 2019Systems Engineer/Specialist is responsible to manage, operate and maintain systems, solutions and services delivered by IT Systems Section. Provide proactive and reactive support, address incidents and problems to all systems and related infrastructures including software and hardware. Work on new initiatives of IT Systems for the continuous infrastructure and service improvement projects.Missions? Administer, Manage and maintain all IT Systems solutions, services, systems and infrastructure.? Investigate user and system problems, identify their source, determine possible solutions, test and implement solution.? Install, configure, and maintain Servers, exchange, file & print servers, ISA servers, Citrix Virtual Infrastructure, Active directory, SQL servers, Clusters, Web & Application servers, Backup solutions, HyperV, DNS, DHCP, WINS, and other services.? Plan and implement server security, including best practices, applying cryptography to network applications, managing host security, file permissions.? Ensure Backup of all systems and test restores, prepare disaster recovery plans and maintain information integrity.? Develop and conduct various training and instruction for system users, Helpdesk and NOC team on systems, services and other applications.? Identify utilization patterns and their effect on service/system availability and performance expectations.? Anticipate systems and service problems and implement preventive measures.? Perform maintenance in compliance with company and vendor standards.? Ensure Security standards, policies and organization and IT policies and procedures are followed.? Investigate, recommend and implement enhancements and operating procedures that optimize system/service availability.? Maintain confidentiality with regard to the information being processed, stored or accessed.? Perform Database administration and management.? Evaluate and/or recommend purchases of servers, storage, hardware and software.? Manage and maintain web infrastructure and related services.? Liaise with Hosting Solution providers and partners.? Document problems and resolutions for future reference.? Maintain software and hardware licenses for the organization.? Keep self-updated with latest technologies.? Assist team leader and unit supervisor in their tasks.? Work in off-hours on-call rotation and available 24*7.? Escalate issues/problems that require immediate attention.? Liaise with other teams, helpdesk, customers as and when required.? Work on special projects and tasks assigned.? Maintains professional and technical knowledge by attending educational workshops.? Reviewing professional publications.? Establishing personal networks.? Benchmarking state-of-the-art practices.? Participating in professional societies.? Any other tasks as assigned.Required skills? Excellent Troubleshooting and Problem Solving Skills.? Operating System: Windows 2008, 2012, Linux, AIX? Virtualization Platforms: HyperV, Citrix, Virtual Desktop? Cloud Platforms? Microsoft Exchange, SQL, Oracle? Management of Storage, Networking and Blade ServersRequired qualifications? Education: Minimum Bachelor degree in IT, Computer Science or related field.? Experience: Minimum 2 years of experience in IT domain, IT Systems Administration in mid-to-large enterprise preferred or any similar role.? ITIL Foundation? Certification in Microsoft (MCSE/MCTS) and Cloud Computing Technologies is preferred.? Citrix, AIX, Storage or Server management Certification is preferred.

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