Senior Team Leader - IT Operations

Job Description

COMPETENCIES, KNOWLEDGE AND EXPERIENCEEducational Qualifications:University graduate with a technical specialization. Degree in Computer Science, Information Systems or equivalent is advantageous. MBA or equivalent is a plus.Experience:About 10 years of related experience of which a minimum of 5 years should be in a similar position / responsibility, preferably in a similar Industry entailing responsibilities of management of Network and Communications Infrastructure.Technical CompetenciesCore SkillsThorough knowledge at expert level of LAN technologies (switches, routers, wireless and firewalls) including centralized monitoring and management in large-scale, high-availability environments.Advanced knowledge of large scale LAN/WAN switching and routing implementation and operation with specific knowledge of VLAN, VPN and MPLS networking.Knowledge of QoS and LAN traffic management techniques.Thorough knowledge of IT infrastructure, TCP/IP, networking and information system security principles, practices and technologies; Understanding of IT infrastructure and systems in the Banking and Financial Sector.Understanding of core Internet routing protocols and services.Knowledge of network security, intrusion detection systems and intrusion prevention system technology.Project Management skills such as planning, scheduling, risk management etc.Understanding of ITIL standards and associated change management disciplines.Analytical and problem solving skills.Strong interpersonal and communication skills.Industry KnowledgeKnowledge of Banking Applications and Technology requirementsKnowledge of Banking Industry fundamentalsRegulatory ComplianceAdvanced Level knowledge of IT security complianceFundamentals of general compliance in the Banking and Financial SectorCertificationsIndustry standard network and communications certifications such as CCNA/CCNP would be preferableIT Service Management certifications such as ITIL would be desirableProject Management certifications such as PRINCE2 would be desirableDetailed Roles and ResponsibilitiesSTRATEGICSupport the Section Head IT Infrastructure in preparing and implementing annual work and resource plans; assess their applicability and alignment with the overall IT strategy; recognize and actively seek ways to exploit IT to address complex business, organizational and technical issues.Ensure alignment of the DB IT team s tasks, objective and activities with the goals and objectives of Support and OperationsOPERATIONALManaging of new data center with infrastructure team in line with ITD and business expansion plans as and when asked by senior management. (Supporting in evaluating of Facilities procurement related to ITD Data Center-UPS, Generator, Fire System, Door access system etc.)Supporting backup infrastructure, upgrade, planning, evaluation, site preparation, implementation, in line with ISO standards meeting the audit compliance guidelines and IT Industry standards.Managing internal / external audits/ITGRCCompliance of various operational policies and procedures framework.Job assignment, assess & evaluate OPS team in line with staff skills and knowledgeAttending daily/weekly team lead meeting to review day to day huddles for improvement.Supporting ISO Re-certification, audit reviews of policies & procedures implemented in the unit and future upgrade requirements.Power capacity planning and space allocation managements in the data centers meeting future ITD expansion plans.Assists the Head of I.T. in the development & implementation of Policies & Procedures for day-to-day running of the IT-Operations of various systems/application in three Data CentersEnsure physical security, environmental up keeping of Data Centers (Evaluates new facilities requirement in line with addition of various systems/services supporting business needs/demands.Provides timely support to existing applications used in banking operations (Core banking, MIS & Finance, ATM (local & overseas), SWIFT, e-remittance, SMS, Telebanking, ECC, BO, CTL, Visa, Master, e-channels etc.) involving the support teams to minimize the down time.Monitors End of Day operational targets and ensures daily system backups in the Head Office (centralized)Overseas ATM commissioning, maintenance and operational activitiesOverseas Centrally controlled daily/monthly/yearly back-up in the Head Office.MIS reporting & related activities thru File Transport Protocols (FTP) / SFTPGenerating & timely submission of monthly customer s statement of Account local/international branches)Monitoring door access system working and maintained/physical access logsEnsures that standby generators, UPS for Data Center are working properly and well maintained. (Ensure timely PM, vendor evaluations)Ensures Fire Alarm system is working properly and attending preventive maintenance, fire drills (as fire marshal) and civil defense inspections.Ensure physical security of Production environments/Data CentersKeep vigilance on year on year consumption growth, evaluate the risk involved and plan due expansion in line with ITD approval process.Assists in the carrying-out disaster recovery programs/plansLiaison with IT vendors and suppliers and handles critical issues in consultation with the Head of I.T.Liaison with Qatar Central Bank on issues relating to ATM, e-services enhancements, implementation of new releases impacting service interruptions etc.Supporting in Implementation of ISO/ IEC 20000-1-2011Any other ad-hoc assignmentAttending monthly management evening presentation sessions. Set goals and objectives for the IT systems, applications and centric customer services in alignment with the IT users & customer demands.Develop and maintain good relationships with internal stakeholders in Bank to facilitate functional operational needs.Maintain highest standards of professional conduct, ethics and integrity in the provision of services in the function.Ensure high standards of confidentiality to safeguard commercially sensitive information

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