| Job Location | Doha, Qatar |
| Education | Graduate; Engineering Graduates/PG; MBA / Management Post Graduates |
| Salary | Not Mentioned |
| Industry | Hospitality / Medicare / Account Management Real Estate / Property |
| Functional Area | Not Mentioned |
Job Summary:The Resort Operations Manager is responsible for overseeing the day-to-day operations of the resort to ensure an exceptional guest experience. This includes managing front office, housekeeping, food and beverage, maintenance, recreation, and other guest services. The role requires a hands-on leader who can drive operational efficiency, ensure high standards of service, and manage a diverse team.Key Responsibilities:Guest Services & Experience:Ensure top-tier customer service is delivered across all departments.Resolve guest complaints and issues promptly and professionally.Monitor guest feedback and implement service improvement initiatives.Operational Oversight:Manage all resort departments including front office, housekeeping, food & beverage, maintenance, and recreation.Coordinate daily operations to ensure smooth and efficient workflow.Conduct regular inspections of the resort to ensure cleanliness, safety, and maintenance standards.Staff Management:Hire, train, supervise, and evaluate resort staff.Schedule staff shifts and manage labor costs in line with occupancy and business needs.Foster a positive work environment and encourage teamwork.Financial Management:Assist in budgeting, forecasting, and financial planning.Monitor expenses and identify opportunities to reduce costs without compromising service.Support revenue-generating initiatives and upselling opportunities.Compliance & Safety:Ensure all resort operations comply with health, safety, and licensing regulations.Implement risk management practices and emergency procedures.Maintain operational records and reports.Event & Activity Coordination:Oversee the planning and execution of guest activities, tours, and special events.Collaborate with marketing and sales teams for promotions and guest engagement.Qualifications & Skills:Bachelor’s degree in Hospitality Management, Business, or related field.4–6 years of experience in hospitality or resort operations.Strong leadership and people management skills.Excellent communication and problem-solving abilities.Proficiency in property management systems (PMS), reservations, and scheduling software.Ability to work flexible hours, including weekends and holidays. Company Profile Dolphin Group, established in 1992, stands as a testament to the power of vision, collaboration, and unwavering commitment.Over the years, we have transformed from a budding enterprise to a leading conglomerate in [Qatar], with a diversified portfolio that spans across multiple sectors. Our growth narrative is not just about numbers but about the relationships we’ve nurtured, the partnerships we’ve forged, and the milestones we’ve achieved.
Keyskills :
PMS reservations Scheduling software resort operations
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