| Job Location | Doha - Qatar |
| Education | Master of Science(Computers). |
| Salary | Not Mentioned |
| Industry | Construction / Civil Engineering |
| Functional Area | Not Mentioned |
Job SummaryDiagnoses, resolves, and documents hardware and software problems timely and accurately. Maintains the stable operation of the in-house / On Site computer systems which includes installing, configuring, troubleshooting and maintaining hardware and software and provide end user support where required.Job Roles & ResponsibilitiesPrincipal Accountabilities * Assists user in diagnosing and resolving issue related to hard ware and software and other related IT concerns such as configuration and installation of server.Additional Job Roles & Responsibilities * Assists user in diagnosing, resolving, and documenting hardware and software problems timely and accurately. * Achieves internal SLA's for support * Perform system backups and recovery on timely basis. * Performs on-site analyze, diagnosis, and resolution of complex computer problems for a variety of end users and recommend and implement corrective hardware and software solutions, including off-site repairs * Assists with Server installations and setups as well as resolution of server end problems. * Assists with the administration of Client end Installations. * Assists in network connectivity troubleshooting and firewall maintenance * Installs Complex Software for Desktop Management. This includes Asset Management, Antivirus and Spam filtering software, Desktop Maintenance. * Configures and installs personal computer software packages, software upgrades, PC Support, Operating System upgrades and maintenance. * Identifies and corrects operational problems on employee computers systems. * Update tickets using Service Desk application based on the SLA and SOPJob Knowledge * Knowledge and ability to troubleshoot hardware and software * Knowledge of Hardware /software configuration, maintenance, procedure etc. * Knowledge of techniques use in applications * Knowledge of the office procedure * Knowledge of computer applications and software processing.Job Skills * Skills in written and oral communication * Skills in performing effectively in environment with frequent workload changes. * Skills in giving full attention to details and to understand the points being made, asking questions as appropriate. * Skills in completing assignments accurately. * Skills in customer service orientationSkills in understanding the organization goals and objective.Job ExperienceTotal
Keyskills :
IT Support Officer
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