Information Desk Assistant SE20154113

Job Description

Vacancy DescriptionPay Band J / QAR5,670 per month / Part-Time (31.5 hours/week) / One Year Fixed Term Contract / Doha, Qatar / Application Start Date: 25 September 2019/ Application Closing Date: 09 October 2019 at 23:59 UK time / Joining Date: 17 November 2019The OpportunityWe arerecruiting for an Information Desk Assistant. We are looking for a skilled anddedicated person who will consistently provide high quality, welcoming andefficient integrated enquiry services for activities, products and servicesacross our different business sectors, and as the first point of contact forall walk-in customers and visitors.Successful CandidatesIdeal candidates should have the following experience and skills,in addition to British Council required Core Skills as listed in the RoleProfile:? English Listening, Speaking,Reading at Proficiency Level B2? Arabic - Listening, Speaking, Reading atProficiency Level C1? Some work or volunteering experiencedealing with members of the public? Strong communication skills and provenability to build rapport with customers? Experience in a similar role (desirable)? Selling skills (desirable)Desirables may beused during short listing in the event of a large number of applicants for theposts and priority will be given toapplicants who already are in Qatar.Benefits PackageIn addition to the financial package, the British Council offers:? A unique opportunity to gain experienceand develop skills in international cultural relations.? A modern, rapidly changing organisationwith worldwide influence and impact? A scope for versatility, initiative andcreativity in a stimulating and supportive environment? The opportunity to pursue your personal andprofessional development via training, on-the-job-coaching and individual studyFor more information about the benefitspackage, please see the Vacancy Information document.Further InformationPlease see the Role Profile , British Council Behaviours and Core Skills Document for more detailedinformation about the role and British Council requirementsLocal Restrictionson EmploymentGiven the difficulty and cost of bringing new staff from abroad, preferencewill be given to applicants who currently hold a transferable QatariResidence/Work Permit.Gaining residency in Qatar is acomplex process and many restrictions apply. We strongly advise you toconsult our guidance document BEFORE applying for vacancies at the BritishCouncil, Qatar.The main issues to take intoconsideration are;1.TheQatari authorities have placed restrictions on certain categories of people.As such, Residence Permits currently cannot be gained by;a. Nationals from certain countries - the list of affected countries is not publicised andchanges without notice.b.Those aged 60 or abovec. Unmarried partners - only married partners may be sponsored and thereforeobtain the appropriate residence permit. It is unlawful in Qatar for unmarriedpartners to cohabit.d. Male children above 25 years old and not enrolled in higher education2.Forreasons that are beyond our control, it is unfortunately not possible for female employees sponsored by the British Council tosponsor accompanying family members.3.Male employees canonly sponsortheir accompanying family members iftheir salary is equal or greater than QAR10,000 .4.Holdersof passports containing an Israeli stamp will not be granted visas toQatar5.Successfulcandidates will need to provide many documents , some of which must be legalised .This is mandatory to gain residency in Qatar.6. Medicaltests are carried out in-country before aresidence permit is granted tests for major infectious diseases are carriedout. The British Council has no control over this process.7.It takes a minimum of 4 months for aperson to be able to sponsor spouse and children to gain residency inQatar. In general, family members will not be able to accompany the staffmember to post from the onset of the contract.8. Qualificationsthe Qatari government has put in many restrictionson acceptable qualifications for gaining residencya.High School or First Degrees arerequired Master s won t be accepted without the aforementioned.b.Qualifications must be acquired inthe country of certificate issuance (certificates from branches may not beaccepted)c.Distanceand online learning degrees are not currently recognisedFulfilling the above requirements doesnot guarantee that we will be able to secure the appropriate visa or permit foryou or your family members. Unfortunately, the British Council has control oversuch governmental decisions.qualityStatementValuing diversity is essential to the British Council s work. Weaim to abide by and promote equality legislation by following both the letterand the spirit of it to try and avoid unjustified discrimination, recognisingdiscrimination as a barrier to equality of opportunity, inclusion and humanrights. All staff worldwide are required to ensure their behaviour isconsistent with our policies.ChildProtectionTheBritish Council is a full member of Keeping Children Safe (KCS) and hasachieved level 1 child safe certification. We believe that all children havethe right to be protected from all forms of abuse as set out in article 19,UNCRC, 1989 and that every child matters - everywhere in the world. In linewith the British Council's Child Protection policy, any appointment iscontingent on thorough checks including criminal record checks, in line withlegal requirements.About UsTheBritish Council is the UK s international organisation for cultural relationsand educational opportunities. We create friendly knowledge and understandingbetween the people of the UK and other countries. We do this by making apositive contribution to the UK and the countries we work with changing livesby creating opportunities, building connections and engendering trust. We work with over 100 countries acrossthe world in the fields of arts and culture, English language, education andcivil society. Each year we reach over 20 million people face-to-face and morethan 500 million people online, via broadcasts and publications. Founded in 1934,we are a UK charity governed by Royal Charter and a UK public body.The British Council has beenoperating in Qatar since 1972, and currently employs 85 full time staff from avery diverse background.

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Information Desk Assistant SE20154113