Front Office Manager

Job Description

Front Office ManagerWe are currently seeking for passionate and dynamic guest focused Front Office professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As a Front Office Manager you are responsible for all pertinent matters affecting guest service and hotel operations and to maximize hotel revenue while deliver excellence at every opportunity. The role involves controlling the availability of rooms and the day-to-day functions of the Front Office, such as handling guest arrival and departure, information requests and will include key responsibilities such as: ? Ensure guests receive prompt attention and personal recognition throughout their stay in the hotel, respond to guest needs and resolve any issues that may arise resulting in highest possible guest satisfaction ? Plan and implement the application of availability controls to those market segments, which will maximize hotel room, food & beverage and other revenues where applicable ? Maintain a high performance standard among guest contact employees to ensure they are knowledgeable, friendly and courteous at all times ? Inform the management via reports about the results of trends or guest impressions and problems in the hotel affecting the guest or the operation ? Work closely with the Housekeeping Department to turn rooms around with a minimum of lost time and to allocate arriving guest appropriately ? Participate in decisions involving occupancy goals, marketing strategies and development of ratesSkillsEducation, Qualifications & ExperiencesYou must be a college / university degree graduate with a minimum of two years experiences in a similar role. You should be a computer literate with working knowledge of hotel property management systems such as Opera; understand sales systems such as Micros and with the ability to communicate English clearly, fluently and effectively in writing and reading.Knowledge & CompetenciesThe ideal candidate will be a hands-on professional with a solid front office background and excellent customer relations, problem solving and time management skills. You will be result oriented, proactive, an innovative thinker with the ability to lead, motivate and improvise in all situations and you should possess following competencies: Understanding the Business Influencing Outcomes Planning for Business Team Building Valuing Diversity Leading People Adaptability Drive for Results Customer Focus Managing Operations Job Location Doha, Qatar Located in Doha, a new Rayhaan by Rotana property will be offering 185 well-appointed rooms and suites with a modern design complementing the values of the contemporary Arabian culture. With Arabian-inspired interiors, all rooms and suites are newly renovated and refurbished. The new Rayhaan by Rotana property will offer an all-day dining and specialty restaurants. In addition to a Cig... ar lounge, three meeting rooms, treatment rooms, jacuzzi, sauna, gym, and pool to elevate the experience to a different level in this stunning urban escape that immerses guests in local life.

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