Assignment Support Manager

Job Description

Job Designation : Assignment Support ManagerJob Location : Dhahran, Saudi ArabiaKeywords / Key skills : Onboarding, mobilization Mandatory Key skills : Onboarding, mobilization, managing people Experience Range : 10+ years experience Industry : Oil & Gas, EngineeringLanguages : Arabic speaker. In Saudi or middle east.Lead Assignment Support Role SpecificFunctional Competencies :Contractor Management

• Manages the contractor pre-mobilisation and onboarding processes, ensuring tasks are completed within the appropriate timeframes and approvals sent via the
• relevant manager and payroll team
• (If applicable) Provides effective global mobility administrative support for contractor relocations
• Tracks progress of all processes during the placement lifecycle by setting up tasks on Bullhorn or maintaining and updating spreadsheets, ensuring these are
• adhered to compliantly
• Proficient in utilising relevant clients ATS systems, such as IQN and Fieldglass, as required
• Promptly liaises with third party providers during the onboarding process, to organize medical checks, for example
• Builds and maintains rapport with the contractor during the onboarding process and throughout the lifecycle of the placement ensuring the most appropriate
• communication methods are used
• Remains abreast of all process and legislative changes communicated by the Commercial team or Assignment Support team manager
• Understands each clients requirements and relevant country legislation
• Deals with contractor issues escalated by team members in absence of Assignment Support Manager
• Manages and logs queries sent to the shared mailbox in a timely manner and prioritises these accordingly
• Demonstrates team work to achieve all area/discipline/client demands to ensure consistency of service
• Manages the offboarding process and ensures placements are closed on Bullhorn and department forecasts are up to date in a timely manner to minimise the
• Companys exposure to risk
• Proactively assists consultants by obtaining project information or potential leads from contractors
• Provides suggestions for improvements in internal processes/practices to drive efficiency

Reporting :

• Accurately produces and delivers weekly reports via DMCC to facilitate and track regional contractor status
• Follows up on issues that the reports flag up when appropriate and works with relevant consultant to resolve, for example, contractors whose placements have
• expired
• Produces ad hoc reports via DMCC or populates spreadsheets to support the business with client requests, for example, rates breakdowns

Communication and Escalation :

• Effectively works with other support teams, for example, Commercial, Payroll and Travel, to ensure the contractor end to end process runs efficiently
• Ensures the contractor experience is positive through delivering a good level of service and prompt response times
• Supports and works with other regional Assignment Support teams where there is overlap
• Understands when to escalate any potential issues to Assignment Support Team Leader or Manager
• Identifies and feeds back any Bullhorn issues to the relevant consultant
• Appropriately notifies stakeholders of any delays with work due to fluctuations in volumes if this may affect service delivery

Visa & Logistics (if applicable)

• Works closely with particular region to coordinate visa requests
• Ensures visa applications are made within appropriate timeframes and if necessary, liaises with the relevant visa issuing authority to assist with the process
• Proactively researches any visa or mobilization requirements if contractor is being placed in a new region

Team Management

• Acts as escalation point in the absence of Assignment Support Team Manager
• Provides training/coaching to direct reports and wider Assignment Support team, if appropriate
• Assists Assignment Support Manager in monitoring team performance and directs the teams activities to achieve SLAs
• Output Range/ Dimensions

Key Performance Indicators :

• Achieve 100% in team compliance audit completed by the commercial team every month
• Maintain each mailbox SLA

Behavioral Competencies Customer Focus :

• Understanding customer needs and priorities to provide quality services
• Using creative problem solving and successfully executing tasks to enhance the customer experience
• Managing communications appropriately for the customer

Enterprise :

• Making a productive contribution to revenue generation and exceeding minimum standards on activity and results
• Understanding the business and its drivers
• Proactively making improvements to address current challenges
• Integrity and Responsibility
• Awareness of, adherence to and compliance with appropriate policies and procedures
• Ability and willingness to escalate breaches of policies and procedures
• Ability to manage confidential or sensitive information sensitively
• Seeks out information to make informed decisions

Teamwork :

• Collaborating effectively with others
• The ability to overcome individual differences to achieve a greater goal

Drive and Personal Impact

• Being aware of personal development needs

Lead Assignment Support :

• Being proactive in gaining the required experiences and training to develop professionally and personally
• Contribute to the culture of the company in a positive and meaningful way
• Plans time and priorities efficiently

Leadership :(Only applicable for roles with people management responsibility)

• Leading through change
• Driving high performance
• Building capability

Keyskills :
Assignment SupportOnboardingMobilization

About Company

EagleBurgmann Kingdom of Saudi Arabia (EBKSA) is extremely successful subsidiary (JV) for EB Group. EBKSA is responsible for Sales, Service and Selective production activities to serve customers in KSA. Our customer base includes high profile entities in the Oil/Gas, Refineries, Petrochemical, Water and Power Industry segments.

EagleBurgmann Saudi Arabias local head office is in Al Khobar providing sealing solutions to various industries inside KSA and Bahrain. Our Al Khobar facility equipped with a full-scale service center for wet and dry gas seals. Also, occupied for manufacturing set up meeting EagleBurgmann global standards.