| Job Location | Dammam/Khobar/Eastern Province - Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT - Software Services |
| Functional Area | Not Mentioned |
Roles & Responsibilities?IT Assets Management?ServiceDesk tool management?Call Handling & Ticket Logging?Basic Troubleshooting & Resolution (Windows, Outlook, Network, Printer, SAP GUI)?Password Reset & Account LockoutsWeekly Ticket Summary Report?Monthly SLA Compliance Report?Monthly User Satisfaction Feedback Summary?Quarterly Incident Trends & Root Cause AnalysisDesired Candidate ProfileApplication Installation and Troubleshooting?Windows Image / Operating System preparation for various Hardwares?Printers monitoring & management?IP Telephone installation and basic troubleshooting?Working with leasing vendors for PCs/Printers/other services?Conference Room/ Training Hall support & user guidance?Application Access Support (SAP, Office365, SharePoint, etc.)?Hardware Issue Logging & Escalation?Hardware installation, replacement & support?User Onboarding/Offboarding Requests?Site & Remote Support via approved tools (e.g., Remote Control, Teams)?Daily Checklist/Health Monitoring Tasks?Logging Service Requests for IT L2/L3 teams?Initial Diagnosis & Categorization of Incidents?Knowledge Base Usage & Contribution?IT ServiceDesk reporting & documentation
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