Technical Support Leader

1.00 to 10.00 Years Dammam, Saudi Arabia 24 May, 2021

Job Location	Dammam, Saudi Arabia
Education	Bachelor's degree / higher diploma
Salary	Not Mentioned
Industry	Automotive Dealership & Distributor
Functional Area	Not Mentioned

Representing IT services (customer-oriented)
Maintaining and improving Service Desk as single point of contact.
Managing the support team (locally and remotely) and controlling the daily activities.
Provide Direct Customer Support - during the peak time, team shortage.
Review and resolve all Escalations.
Manages inventories and stock, Loss prevention and Cost reduction.
Communication management: Announcement, awareness, interruption, and other notifications from IT to customers.
Computing services.
Managed Print Services.
Maintain the SLA
Conducts team meetings to update members on best practices
reports about team performance, services, and deadlines.
Supports team manager and performs management duties when manager is absent or out of office.

Keyskills :

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