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SAP CRM Consultant

1.00 to 10.00 Years   Dammam, Saudi Arabia   17 Jun, 2021
Job LocationDammam, Saudi Arabia
EducationNot Mentioned
SalaryNot Mentioned
IndustryPaper & Paper Product Manufacture
Functional AreaNot Mentioned

Job Description

Responsibilities???????Work with manager to envision and ignite CRM usage and understanding for Tyson Commercial sales with a primary focus on the Retail business???????Primary point of contact for CRM user support in all aspects of the day-to-day business operations???????Collaborate with sales automation team on automation opportunities, dashboarding, reporting, etc.???????Works closely with IT, training and sales ensuring clarity around CRM application use and benefits???????Develop requirements for business-driven enhancements and will own the communication and roll out.???????Work closely with vendor on changes, upgrades and processes when required???????Manage support mailbox and calls to resolve issues.???????Provides guidance to Data Quality and Master Data regarding impacts of potential master data changes. Advises teams on implications of proposed Sales Org./ Customer/Customer Hierarchy and Material/Material Hierarchy changes as it relates to CRM.???????Coordinates updates of business process documents and training materials.???????Understands the relationship between CRM application and other integrated sources of data???????Look for opportunities to improve processes and leads the collaboration with stakeholders in identifying and vetting process improvement opportunities.

  • Meet with clients to determine technical requirements
  • Assist in re-engineering business and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
  • Perform configuration and customization of the Salesforce.com platform, including templates specific to Private Equity, Wealth Management, Investment Banking, and Banking/Credit Unions
  • Participate in and/or lead efforts to develop and execute testing, training and documentation
  • Facilitate effective change management programs within the client organization including creating and administering communication plans to promote end-user adoption
  • Act as a user advocate to ensure overall system usability and adoption
  • Produce tangible deliverables (requirements specifications, design deliverables, status reports, project plans)

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