Provide onsite technical support to end users experiencing hardware problems with their laptops, troubleshoot problems, diagnose root causes, and get the trouble tickets resolved with minimum downtime.
Response to the assigned trouble tickets, replace needed parts to keep laptops in optimal working condition. Coordinate with the supervisor to get enough spare parts onsite.
Respond to trouble tickets and incidents logged through the Remedy system in a timely manner. Prioritize support tickets based on urgency and SLA requirements and escalate complex issues to the support Supervisor.
Update the logs for all support tickets assigned including incident details, resolutions, and user interactions.
Follow Client Security standards and safety rules.
