Adheres to the delivery processes to meet or exceed service level agreements with the lines of business, to ensure that each customer derives maximum value from the initial stage.
Executes the different stages of the delivery process.
Manage customer expectations through regular communication of service delivery time.
Build partnerships and liaise with team clients to determine services, the criteria for the delivery of those services, and how to develop solutions to any issues that arise.
Ensure adherence to all procedures and guidelines of service level agreements as per departmental policy. Ensure service levels abide by the overall service quality standards set for business lines served by the service desk.
Identify areas and opportunities for continuous improvement to deliver maximum value.
