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Hire Desk Controller/Customer Service ( Saudi National ) - Dammam

1.00 to 10.00 Years   Dammam, Saudi Arabia   10 Sep, 2022
Confidential Company
1 Jobs Openings
Job LocationDammam, Saudi Arabia
EducationNot Mentioned
Salary$1,500 - $2,000
IndustryConstruction & Building; Call Centers & Customer Care Outsourcing
Functional AreaNot Mentioned

Job Description

Plant hire desk controllers areresponsible for arranging plant, tool and machinery hire to customers and construction companies. As a plant hire desk controller, youll be expected to have excellent customer services skills and develop professional relationships with clients.Responsibilities include: -

  • Successfully convert hire enquiries into hire orders and achieve above minimum process to maximise revenue targets.
  • Using your product knowledge, you will provide the customer with the best option for hire.
  • Deal with customer enquiries in a professional and polite manner.
  • Ensure the accuracy of orders entered onto the internal system to minimise disputes.
  • Build strong and helpful relationships with colleagues in other depots/departments.
  • Co-ordinate with the local depot operations teams to fulfil customer requirements.
  • Ensure compliance to all internal processes.
  • To run daily reports to ensure data accuracy across our fleet record.
  • To own and escalate strict timescales around our repair, inspection, and collection timescales across our specialist kit.
  • Taking hire enquiries via telephone, email, and our online ordering system and processing them on to our hire system
  • Checking availability of machines and ensuring that order statuses are always up to date on our systems
  • Coordinating with the engineering and transport teams to ensure that the correct machines are ready and available to be delivered to customer sites

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