Automotive Repair, Spare Parts, & Support Services
Functional Area
Not Mentioned
Job Description
Use the company?s unified response preamble to respond to customers (inquiry - suggestion - problem) professionally.
Following up on customer complaints in coordination with the Customer Service Supervisor, Regional Manager or the Operation Department.
Contribute to the sale by directing potential customers during the call or through social media.
Good knowledge of sales aspects and the features and benefits of services.
Providing strong support for after-sales services or warranty claims.
Regular communication with registered customers, to keep them informed of new products, promotions or annual renewal.
Finding new clients ? car dealer, companies, government sectors, and working on periodic follow-up with them.
Collaborate with sales and operation team (requires presence in branches some days of the week) to streamline order processing procedures and improve customer satisfaction.
Update market survey and follow-up of competitors.
Prepare weekly/monthly reports to the Customer Service Manager.
Carrying out any other tasks according to work requirements and management instructions.
