To ensure service delivery as per SLA (Service Level Agreement)
Facilitate resolution of FM related queries and ensure feedback to internal clients
Co-ordination and distribution of job requests/Help Desk System
Ensure that a works order is open for any task/request/report.
Manage the RAIL on a daily base and provide an update to Facilities Manager.
Prioritization of Job allocations and repair requests discuss with Line Manager.
Any requests that cannot be catered for to be discussed with Line Manager.
Forward completed signed Log Sheets to the right person to ensure costs are recovered by FM.
Assisting in ordering and issuing of Stationery for FM Team.
Assisting in stock control of groceries for all sites.
Keep an updated Consumables/Stock Control Sheet, to be submitted Weekly to the Line Manager
Follow-up on queries and complaints, discuss with Line Manager and issue monthly report.
Assist clients regarding the system process on logging job requests if required
Call in contractors where necessary to quote on jobs outside of FM Team?s Scope
Highlight services with additional costs for discussion with Line Manager for approval
If required view CCTV Footage and compile report for client when required
Adhere to all reasonable instructions given by manager.
Comply with company policy.
Adhere to Health and safety policy and procedure for both Honeywell client and CBRE.
Be available for the client afterhours and on weekend where applicable and within reason.
Manage leave as per CBRE policy.
Stand in for any position within the account scope of work when needed, e.g., Switchboard/reception/mail room etc.
Weekly conduct 6s audit / inspection
Monthly conduct Building Steward audit / inspection
úWeekly / Monthly HSE inspectionúReporting of min of 2 hazard/near miss per month in the QHSE portalúEnsure QHSE logbooks are implemented and maintained
