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Customer Support Engineer

1.00 to 4.00 Years   Dammam, Saudi Arabia   09 May, 2024
Mitsubishi Power Saudi Arabia
1 Jobs Openings
Job LocationDammam, Saudi Arabia
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryTechnical Maintenance & Repair
Functional AreaNot Mentioned

Job Description

Duties and Responsibilities:

  • Support the Operation and Maintenance of MPW gas turbines and the accessory systems.
  • To prepare and write gas turbine technical reports, technical procedures, etc. following the instruction of the Service Project Manager, Engineering Manager and MPW-SAU.
  • To support creation of RFQs, Quotation and POs etc upon the request from commercial department.
  • Respond to customer requests for technical issue resolution, using technical product knowledge and analytical skills while adhering to sound engineering principles, standards, practices, procedures.
  • Escalate issues as required acting as the liaison between the field and MPW to drive specific technical resolution and to help engineering identify, drive corrective actions.
  • Establish and maintain relationships with customers to make customer technical issues/requirements understood and addressed in a timely manner.
  • Lead and manage root cause analysis for technical issues.˙Provide technical leadership to personnel supporting project assigned to resolve customer technical issue.
  • Document technical data generated by the assigned project consistent with engineering policies and procedures.
  • Prepare technical presentations for Customers ensuring the timely communication of significant issues or developments.
  • Travel to customer locations periodically and report the condition of units and troubles (if any) to MPW.
  • To support unplanned/forced outages to meet availability goals.
  • Provide commercial teams with technical support for sales and services proposal activities.
  • Act as interface between commercial and operation department.
  • Development of proactive working procedures for future work efficiency
  • To participate at the identification and resolution of Technical No Conformities and Request for Actions.
  • To confirm the operation data of Gas Turbines and prepare monthly reports for customers.
  • To perform combustion tuning of Gas Turbine combustor during planned maintenance.
  • To plan / coordinate repair of Gas Turbine and associated parts as requested and modification plan for these parts also should be considered if required

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