As a Customer Service Manager, you will be responsible for overseeing and leading a team of customer service representatives, ensuring they provide exceptional support to customers through various channels, including phone, email, and chat.
Collaborating with other departments, such as sales and product development, is essential to address customer issues and provide valuable insights for product or service improvement.
Playing a crucial role in shaping and implementing customer service policies and procedures to enhance overall customer satisfaction is a key responsibility.
Essential responsibilities include collaborating with sales and product development teams to address customer issues and provide input for product or service enhancements.
