Testing Coordinator

Job Description

Duties:? Manage computer based and paper-based testing:? Manage testing programs across offices Rabat, Casablanca and offsite locations? Ensure compliance with all security protocols, from security of physical test books to managing possible cheating cases.? Staffing: vetting, training and supervision of Testing Assistants and/or Proctors? Understand all rules of test administration by testing owner? Ensure that all Test Center Administrators/Proctors follow all test administration rules? Take corrective action to ensure that all TCAs/Proctors follow established guidelines, including those from test owners and AMIDEAST.? Report test security, cheating, and integrity issues immediately to HQ so that appropriate measures are taken with test owners and clients.? Oversee testing center locations, including onsite and offsite locations, performing audit visits.? Oversee capacity, administration management, and other test site management duties.? Ensure adequate and qualified proctors are available for all test administrations and work with other relevant AMIDEAST staff to ensure their scheduling, availability, contracts, training and supervise their adherence to correct protocols.? Support sales reps so that they have the information they need to close testing deals.? With HQ, develop a secure, complete, and documented workflow process for all testing products.? Oversee preparation of or prepare monthly reports, such as Exit-Entrance or Inventory? Write reports as requested by Headquarters and Country Director.? Respond to inquiries from testing candidates, organizations and partners.? Design and deliver formal and informal presentations about testing products and services to students, educational institutions, government entities, and companies, as required.? Assist in testing business development activities.? Communicate registration deadlines to site for LR/SW testing, coordinate test orders/adding to PTPix/submitting to HQ, etc for all EPAs? At minimum, if the university is handling registration and related customer service tasks we need to make sure they are providing a link to the examinee handbook, have clear cancellation and rescheduling policies, etc., in order to meet ETS requirements? Delivery of score reports to individual candidates (typically mailed to candidate addresses).? Develop detailed understanding of all testing products and pricing and keep up to date on these details.? Provide support to the front desk and/or English Language Department during peak periods when needed, and as assigned by the Casablanca Office Manager.? Other testing duties, as assigned.Qualifications? Minimum of 3 up to 7 years of work experience preferably in the field of Education.note:This position description is not intended to be all-inclusive, and the incumbent will perform other reasonable business-related duties as assigned by the immediate supervisor and other managers when necessary. AMIDEAST reserves the right to change duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.? University graduate? High language proficiency in both French and English.? Minimum English language TOEIC Score of 700 or B2 equivalent? Project management with precise attention to detail, planning, organizing, and ability to work under time pressure? Strong decision making and problem-solving skills.? Ability to work independently and as part of a team.? Ability to handle complaints and difficult situations.? Proficiency in Microsoft Word, Excel, PowerPoint, Outlook.? Must be available to work in afternoons/evenings and weekends, for the announced exam dates.? Integrity Job requires being honest and ethical.? Self-motivated? Solution oriented? Able to maintain professional demeanor and appearance.? Proficient use of Microsoft Outlook, Word, Excel, Power point.

Keyskills :
Testing Coordinator