Technical Support Engineer with German

Job Description

? Analytical/performancePlease bear in mind that if you do this, certain personalized features of this website cannot be provided to you.Technical Support Engineer with German page is loadedTechnical Support Engineer with GermanlocationsMA-Casablanca, Morocco (Boulevard Al Quods) time typeFull time posted onPosted Today job requisition idR207599*Position:Technical Support Engineer with GermanTechnical Support Engineer with GermanArrow Electronics is a global provider of products, services and solutions to industrial and commercial users of electronic components and enterprise computing solutions, with 2015 sales of $23.28 billion. Arrow serves as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers and commercial customers through a global network of more than 460 locations serving over 85 countries. A Fortune 150 company with 18,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial and consumer electronics. Arrow provides specialized services and expertise across the product life cycle.Arrow does this by connecting customers to the right technology at the right place at the right time and at the right price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company?s industry-leading services. For our location in Morocco we are looking for a Technical Support Engineer with German.Main Purpose of the roleProvide technical support to our Global customers and partners from our Munich office. Our portfolio is varied and includes best of breed vendors such as Check Point, Blue Coat, Fortinet, Riverbed, Juniper, F5, NetApp and more so there is lots to learn. The ideal candidate would be someone who is passionate about networking, security, Linux and all technical things, who is looking to enhance and develop their technical skills and enjoys working as part of an EMEA support team and is fluent in English and German.You will have the opportunity to acquire lots of new skills, so the ideal candidate will be keen to learn and embrace new technologies and commit to rapid skills development. This role involves continuous learning and development, training will be provided on the products you will be supporting and we have a structured training program which will guide and support you as you develop your skills, you will be expected to show commitment and be self-motivated to study.Key Tasks / responsibilities:All tasks to be carried out in a Total Quality manner, consistent with the Company culture.Provide 2nd & 3rd line technical support via email/telephone/ live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical natureAttend and host remote support sessions with customers/vendors to diagnose faults, review configurations and resolve faultsResolve escalated support incidents from our customers and partnersProvide primary support for our customers and be responsible for answering technical support questions and resolving error conditions that affect customer installations and applicationsReplicate customer configurations as required to troubleshoot complex errorsProgress simultaneous high-profile/high-priority issuesBe recognized as an expert in your field and assist othersOpen and track trouble tickets with vendorsUndertake to develop and maintain technical skills in selected productsProvide technical assistance and mentoring to junior engineersUndertake training to achieve and maintain accreditation in selected productsDemonstrate superb customer service skills being sensitive to customer concerns whilst managing the interaction in a confident mannerSkills/Experience RequiredAbility to acquire skills and develop quickly is essentialAbility to cope under pressure and prioritize work accordingly is essentialFlexibility to adapt to changing demands in a technical direct customer-facing roleBe articulate, confident, clearly spoken and able to deliver telephone support ina friendly & professional mannerBe a team player, ability to work both within a team and individually as necessaryExcellent customer service skills & strongly motivated to help customersExcellent interpersonal and communication skills: face-to-face, telephone and writtenA thorough understanding of common networking protocolsUnderstanding and experience of TCP/IP, routing, switching and related protocolsUnderstanding of network environments and topologiesStructured, logical approach to fault-findingDesirable Knowledge & SkillsAdministration, installation and troubleshooting of Windows or Linux based devices and networksExperience of structured fault-finding in a technical environmentPrevious experience in busy technical support departmentsExcellent English & German language skills both written and verbalLocation:MA-Casablanca, Morocco (Boulevard Al Quods)Time Type:Full timeJob Category:**Engineering and Technology

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