Patient Care Coordinator

Job Description

Patient Care Coordinator | |Position DetailsPosition Information Position Type Professional Staff Faculty Track Position Title Patient Care Coordinator Employment Status Full Time Months 12 Campus Portland, ME Description Be a part of our mission of preparing dentists that are committed to serving the underserved communities in northern New England and beyond. The University of New England College of Dental Medicine (UNE CDM ) is seeking a Patient Care Coordinator (PCC ) in our Oral Health Center. The PCC is the administrative and operational facilitator for the Group Practice Comprehensive Care Clinics at the College of Dental Medicine. The PCC is the primary contact for patient communication within the group practice. Responsibilities include management of the group practice, coordination of patient appointment scheduling and student clinical scheduling (appointments). The PCC Instructs the students in clinical business operations and oversees the student business operations daily within the practice, tracks missing charges, approvals and prosthodontic lab cases. In addition, the PCC coordinates with the Group Practice Leader for patient assignment to students to support timely quality patient care while providing optimum educational experiences for students. The PCC also ensures that students follow clinic guidelines and protocols. Responsibilities * Management of the Comprehensive Care Group Practice consisting of 32 students and supporting clinical faculty.* Coordinate patient and procedure assignments in collaboration with faculty.* Manage patient and student clinician appointments.* Provide consultative guidance to students regarding business transactions.* Engage in and support the process of Risk Management and Quality Assurance.* Facilitate patient record audits.* Act as a liaison between patient, student, and business office regarding resolution of outstanding balance collections.* Provide group practice report management and follow-up.* Lead the Axium system business continuity plan within the practice in the event of clinic information system failure.* Serve as a primary patient contact for patient questions or concerns and seeks follow up information as needed to resolve inconsistencies.* Contribute to the patient centered/student centered educational mission of the College of Dental Medicine.* Ensure student clinicians and faculty operate in an organized manner to provide patient care in a safe environment following OSHA and CDC guidelines for dentistry and bloodborne pathogens.* Work independently and as part of the clinic team.* Monitor the indicators of student and patient progress in collaboration with Group Practice Leaders.* Facilitate emergency care within the group practice.* Model effective dental teamwork, practice management, HIPAA compliance, and professionalism for students.* Other duties as needed to contribute to an efficient positive clinical operation. Qualifications * Certified Dental Assistant, dental office manager, or any combination of education, training, or experience that provides the required skills, knowledge and abilities, with a minimum of three to five years of relevant experience in a dental or medical healthcare facility preferred. * Excellent written and verbal communication skills. * Must be able to effectively interact with patients, students, faculty, and other healthcare professionals. * Ability to understand medical/dental terminology and dental treatment plans preferred. * Experience with Electronic Health Record systems, computers, telephones, printers, copiers, and general office technology. EEO Statement Summary Consistent with federal and state law and University policy, the University of New England is committed to the fundamental concept of equal opportunity for all of the members of the University community. The University prohibits and will not tolerate discrimination in employment, the provision of academic services or in any other area of University life based on race, color, sex, physical or mental disability, religion, age, ancestry, national origin, sexual orientation, gender identity and/or expression, ethnicity, genetic information, HIV status, or status as a veteran. Prohibited bias factors will not be permitted to have an adverse influence upon decisions regarding students, employees, applicants for admission, applicants for employment, contractors, volunteers or participants in and/or users of institutional programs, services, and activities. COVID Vaccination Statement (PLEASE NOTE) In order to protect the health and safety of the UNE community, UNE requires all students enrolled in classes on our campuses and all on-campus employees to be fully vaccinated for COVID -19 prior to the start of employment. Additionally, boosters will be required for fully vaccinated individuals per the recommendation of the CDC . This would require booster doses for individuals who received the Pfizer-BioNTech or Moderna primary series 5 months or more earlier, or who received a J&J/Janssen single-dose vaccine 2 months or more earlier. The University allows for religious and medical exemptions to the policy. If you believe you are eligible for a medical or religious exemption to the vaccine policy you may seek the exemption through Human Resources after receiving this conditional offer of employment. Please note that no person to whom the policy applies will be finally employed or permitted to work if they are not fully vaccinated unless they request an exemption and are granted one. Posting Detail Information Posting Number 20161502P Open Date 05/01/2022 Close Date Open Until Filled YesSupplemental QuestionsRequired fields are indicated with an asterisk (*).Documents Needed to ApplyRequired Documents- Cover Letter- ResumeOptional Documents

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