Online Fraud Risk Analyst

Job Description

Company DescriptionVisa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.When you join Visa, you join a culture of purpose and belonging ? where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world ? helping unlock financial access to enable the future of money movement.Join Visa: A Network Working for Everyone.The mission of the Managed Risk Services (MRS) organization is to be the unrivalled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.We strive to maintain unrivalled relationships with the merchants, partners, and financial institutions (FIs) that we interact with on a daily basis. MRS is a necessary extension of our clients teams that allows them to reach their full potential. In risk management, our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.The Managed Risk Analyst will help Visa and Cybersource clients manage the risk of taking payments (predominantly credit and debit card) online. This includes analyzing order data to identify emerging fraud trends, developing strategies to mitigate these trends, and working closely with Cybersource clients to implement these strategies using a combination of Visa, Cybersource, and industry tools.Principle Responsibilities/Key Results Area

• Work with (typically) 7-12different ecommerce merchants to help them manage CyberSource risk management products to prevent online card fraud
• Develop in-depth knowledge ofCyberSource risk management products through research and testing in orderto act as subject matter expert to clients.
• Take a proactive approach tostaying up-to-date with product developments by monitoring code releasenotes and knowledge sharing within the team.
• Analyze transaction data with aview to optimizing risk management strategies for clients.
• Produce regular, detailed reportsthat clearly explain to clients the performance of current riskmanagement strategies, and if appropriate, how these can be improved.
• Maintain a detailed knowledge ofindustry best practice and emerging trends and technologies within payment risk management.
• Deliver occasional trainingsessions to clients on the use of CyberSource risk products. This may be done over the phone orinvolve giving presentations, product demonstrations, or whiteboardsessions.
• Valid passport required, occasional to frequent travelrequired for onsite training, assistance with implementations or periodic business review presentations.

Decision Making & Complexity

• Independent decision makingrequired on daily basis.
• Required to interpret and analyzecomplex transaction data and identify patterns and trends, and makeindependent decisions on fraud screening configuration for merchantsbased on this work.
• Must be keenly aware of theresponsibility involved in such a position, given that theirrecommendations for fraud screening configuration changes will impactwhich transactions are accepted or rejected by the ecommerce merchant.

Financial & Organizational Scope

• Individual contributor workingwithin a global team of Managed Service Analysts, all working as individual contributors supporting ecommerce merchants in theirrespective regions.
• No responsibility for a budget orcost center.

Reporting Relationships & Interactions

• This role reports to the CEMEA Managed Risk Services Regional Director
• This individual will be expected to interact effectively with direct line management and others at a similar level.

Qualifications

• Bachelor?s or Masters Degree
• E-commerce or online fraud management background, knowledge ofecommerce fraud solutions
• Advanced Excel skills is a must
• Knowledge of business analytical platforms (e.g. Tableau, Power BI etc.) is a plus
• Experience with the Cybersource Decision Manager platform is a plus
• Language skills: fluent English is a must, Arabic and/or French required as well

Additional InformationVisa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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