Network / Technical Support Engineer With French

Job Description

Network / Technical Support Engineer With FrenchLocation 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Job Type Regular Job Id R190408 Posted Date: 02/04/2022 JOB DESCRIPTION*Position:* Network / Technical Support Engineer With French***Our Story*** We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products. AtArrow ECSwe are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install and maintain customers software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, network traffic load balancers to name a few. Our customers can range from small businesses through to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is, fast, reliable, secure and most importantly working well for their needs.Few Words About The TeamTogether with the team of 6 engineers (spread across Poland, UK, Germany and France) you will be reporting toRafaÅ‚that sits in Krakow. The entire Support Team at Arrow ECS is around 30 engineers (including Field & Software support technicians based in the UK). Their main goal is to provide technical support to our Global customers and partners. Our portfolio is varied and includes best of breed vendors such asCheckPoint, NetApp, Symantec, Palo Alto, F5, Microsoftand more so there is lots to learn!** Your job will be toprovide technical supportvia email/telephone/remote sessionsto our global customers, using initiative to help customers as much as possible. You willdeliver our range of technical support servicesand investigate any issues that arise. Where necessary you will need toreplicate customer configurationsas required totroubleshoot complex errors, in details: * Provide 2nd & 3rd line technical support via email/telephone/live-chat to our global customers, using initiative to help customers as much as possible. A percentage of calls will be of a complex technical nature.* Resolve escalated support incidents from our customers and partners.* Replicate customer configurations as required to troubleshoot complex errors.* Progress simultaneous high-profile/high-priority issues.* Undertake to develop and maintain technical skills in selected products.* Undertake training to achieve and maintain accreditation in selected products.** The ideal candidate would be someone who is passionate aboutnetworking, security, Linux and all things technical. On that role you will have the opportunity to acquire lots of new skills, so its important thatyou are keen to learn and embrace new technologiesand commit to rapid skills development.Therefore, what is essential for us:* Understanding ofTCP/IP, routing, switching and related protocols, network environments and topologies.* Display a thorough understanding ofnetworking protocols.* Understanding and experience ofTCP/IP, routing, switchingand related protocols.*Administration, installation and troubleshooting of Windows or Linux based devices and networks.* Excellent communication and interpersonal skills, both telephone and written.* Excellent English language skills both written and verbal,proficiency in French.** For over 15 years we have trained our engineering team to be able to cope with interesting, complex and diverse technical issues from small companies though to large enterprise corporations. We believe in supporting new engineers in theirtraining with industry recognized qualifications, as they prepare to work directly with our customers and develop their practical skills and experience in a range of technologies. Engineers are developed in all aspects of the role from customer services skills andspecific vendor certifications.We will tailor your development and we will ensure that we hone your technical, customer service and professional skills.Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, sexual orientation, gender identity, national origin, veteran or disability status.*Location:* MA-Casablanca, Morocco (Boulevard Al Quods)*Time Type:* Full time***Job Category:* Engineering and Technology Recommended jobs based on your profileNo recommendations found Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco Type Regular Location Aleja Grunwaldzka 472E, 80-309 GdaÅsk, Pomeranian, Poland type Regular Job Id R198601 Posted Date 04/20/2022 Location 1100 Boulevard Al Quods, 20190 Casablanca, Casablanca, Morocco type Regular Job Id R186313 Posted Date 10/04/2021 Location Maarten de Vriesstraat 2, 5975 RW Sevenum Limburg, Netherlands type Regular Job Id R198158 Posted Date 02/15/2022 Location Aleja Grunwaldzka 472E, 80-309 GdaÅsk, Pomeranian, Poland type Regular Job Id R195700 Posted Date 02/25/2022 Location City Stars - Al Emdad & Al Tamween, Tower F2, 3rd floor, Nasr City, Cairo, 11599, Egypt type Regular Job Id R194857 Posted Date 11/10/2021

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