VB Network Specialist-Japanese Speaker (_VOIS)

Job Description

Role purpose:Network Consultant - Customer facing technical service desk, graduate engineer (BE / BTech) or havethe knowledge through courses, with adequate knowledge of networking (cisco certified preferred).Role purpose is to provide technical service desk support to Premium service customers with complexsolutions and complex SLA requirements in a 24/7 shift based working environment .Key accountabilities (Role Description):Highlight accountabilities and KPIs forthe requisitioned role, which couldinclude (but not limited to)Typical outputs(Key deliverables & KPIs expected from the roleholder)Impact on Business(How would the role holder impact/scale ofinfluence Business decisions ?strategic/operational)Interfaces with Customers, Suppliers &Third parties(Internal and external stakeholder interactionsexpected of this role )Leadership & Teamwork(Leadership Direction and accountabilities towardsthe Team)Innovation & Change(Expectations from this role in driving innovationand change)Others? To initiate diagnostics and performpro-active analysis for all faults.Will perform root cause analysisfor network alarms? Support the day to day operationswith Change & Fault managementby adopting ITIL industrystandards.? Responsible for adhering to SLAand ownership on Incidentsthroughout the life cycle.? Responsible for transferring ticketsto L2 engineers and othernecessary respective teams forproblem resolution? Responsible for adhering toprocess framework outlined forprofile.? Zero misses on process andescalations? To coordinate with Vendors and3rd Parties on priorities based insituation and impact to customerbusiness? To understand the business impactand sensitize the reported orproactively observed fault/issue andcarry out proper much neededescalation within the management? Ensure customers are regularlyupdated about the ongoing issues.? Individual has to be confident andshould be able to handle customereffectively (Individual would need tojoin customer bridge calls fortroubleshooting or during anescalation to keep customerappraised of progress)? Individual should effectively multitask and also is responsible forqueue managementMust have Skills: Fluent Japanese Command (both Writtenand Spoken).Desired Skills:-CCNA Preferred with 1 year NOC-Experience with technical profile background.-CCNP is an added advantage.-Experience in WAN technologies and-Troubleshooting is an added advantage. Very Goodcustomer handling skills and Communicationshould be very good as we deal with Customersacross the GLOBE .Education/Technical/Functional qualifications and/orProfessional Certifications: -Candidate should have engineeringbackground. BE/BTECH. CCNA certification or havetaken the relevant courses.Behavioral/ Personality Specifications required :? Communication? Leadership/ Team Handling experience? Language skills? Vodafone Spirit:Customer LoyaltyCreate the FutureLearn FastGet it Done TogetherIndividual should have good communication andshould be really good at handling customersShould be good at multi-tasking.Individual should also be a team player and shouldbe good enough to handle stress during multiplefaults and at the same time should have patienceto cope up with customer.Should be smart and quick thinking and shouldhave methodical/logical approach towardstroubleshooting,Should be hungry for success and future growthwith goals set already.Should be quick learner and good at adapting tosituations? Communication : should be very good? Leadership/ Team Handling experience: Shouldbe a team player? English Language is a Plus.#_VOIS

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