| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
Role Purpose: The VBC DS(Non-Dedicated) Change Manager is responsible for the successful delivery of Change requests to one or more key customers across a broad range of Business Services supplied by Vodafone (VGE).Key Accountabilities? To raise changes affecting the customer, ensuring accuracy throughout the lifecycle of the Change request.? Communicate all Changes carried out by Vodafone and / or the customer effectively.? To manage the progression of changes and ensure they meet objectives? Provide regular reports to Customers and internal Vodafone stakeholders.? To manage the approval process associated with all Change requests.? Build a good working relationship with the customer/s stakeholders and Vodafone support functions to provide a valuable service to the customer.? Enhance the relationship to develop improve working practices on customer initiated changes.? Ensure all interested and affected parties are aware of each change and that the risk assessment is correct and clear.? Demonstrate an understanding of the commercial environment in which Vodafone operates, ensuring that activities undertaken demonstrate good use of company resources and add value.? Ensure all Changes follow the agreed process and are received, logged and managed correctly.? Challenge any Change not meeting the minimum expected standard.? Maintain a Forward Schedule of Change for your customer/s.? Attend Vodafone and Vendor / Channel CAB calls as required to support the Change process.? Mange the Risk Assessments and Impact Analysis to provide clarity to all stakeholders for each change.? Liaise with all necessary parties to coordinate change building, testing and implementation in accordance with agreed timescales.? Raise and manage Change requests in Vodafone systems.? Minimise unplanned downtime on the customer?s services through effective scheduling and impact assessments.Core competencies and experience? Strong written & verbal communication (English is a must)? IT Change Management experience? Ability to demonstrate initiative and own resolutions? ITIL certified? Public Sector & Fixed Line knowledge advantageous#_VOIS
Keyskills :
© 2023 HireeJobsGulf All Rights Reserved
