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Utilities Solutions Engineer(copy)

2.00 to 3.00 Years   Cairo, Egypt   27 Jul, 2023
GIZA Systems
1 Jobs Openings
Job LocationCairo, Egypt
EducationBachelor's degree / higher diploma
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

  • Apply growing technical knowledge (e.g. SAP, Java, .NET) to solve application issues with limited risk/complexity.
  • Under general direction integrate technical knowledge and business understanding to create effective solutions for GIZA SYSTEMS and for customers.
  • Exercises independent judgment within defined parameters.
  • Develops expertise and practical knowledge of applications within business environment.
  • Resolve routine in-scope technical incidents independently.
  • Work with team members to resolve more complex incidents.
  • Document known errors and workarounds. identify and action escalations in line with defined policy
  • Under general direction implement changes/solutions to meet customer needs within area of technical responsibility.
  • Understand and escalate scope changes per change control process.
  • Ensure Configuration Management Database (CMDB) entries are complete and accurate.
  • Understand the GIZA SYSTEMS solutions set and be able to apply these solutions to meet customer needs within area of responsibility.
  • Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc.).
  • Set expectations with customers and/or internal businesses/end users within defined parameters.
  • Work as part of a team, which may be virtual and/or global.
  • Acts as team member by providing information, analysis and recommendations in support of team efforts.
  • Demonstrates basic understanding of business contract to support and meet contractual metrics and obligations in area of responsibility.
  • Monitor performance checkpoints.
  • Responsible for executing recovery actions.

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