The aim of the NOC monitoring Tools administrator is to ensure that all NOC Network monitoring tools system are working optimally and efficiently enabling all users to have and effective means of monitoring the Network with visibility 24/7hrs, 365 days a year.
Key Roles & Responsibilities
Create, Modify, and Delete user accounts per request.
Ensure all tools are functional and usable by the NOC by avoiding Connectivity issues.
Provide High level/other support per request from various stake holders.??
Identify, Diagnose, and troubleshoot Software failures while keeping a line of communication with impacted Users.
Take ownership of issues with the tools and see problems through to resolution.
Research, Diagnose, Troubleshoot, and Identify solutions to resolve issues with RMS Tools.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure Scheduled Backup of Systems is carried out on all Projects.
Ensure Systems Upgrades are done timely without disrupting Users
Ensure proper recording and closure of all issues escalated by End Users with proper RCA.
Document knowledge in a knowledge Database and make it available in notes and articles for System Users.
Ensure all locked accounts passwords are reset on time.
Create Templates and Profiles for NOC Users on all RMS, NMS Systems.
Ensure that Changes to NOC Tools follow IHS Change Management Process.
Ensure all NOC Scripts are running efficiently.
Ensure Daily Routine Check of all Databases used by the NOC
Create an enabling environment for all NOC Staff to effectively carry out their job responsibilities.
Co-ordinate the activities and output of Tools Vendors, IT Department and Contractors handling the NOC Tools.
Set Business objectives and monitor performance of NOC Monitoring and Performance Tools based on set objectives.
Automation of data extraction processes and analysis?
Consistently search for innovative ways to improve the quality of service to both internal and external customers.
Automation of NOC Monitoring Tools.
Scripting, Database Management, Roll out of New Technologies in a new environment.
Reporting Efficiency and Accuracy.
Ensure accuracy and Integrity of Data Displayed on all NOC Network Monitoring Tools
