| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Hospitality & Accomodation |
| Functional Area | Not Mentioned |
Receive inbound calls for International & Domestic Air Amendment inquiries from customers Answer customer queries, as well as probe the customer to obtain full understanding of what information is being requested. Assist customers with the changes requested using GDS Tools (Amadeus) Document all calls with regards to participant inquires accurately using Sales-force CRM. Follow up (Call and Email) with customers in case of pending / escalated issues. Provide end-to-end support when it comes to Trip Amendment. Communicate clearly and effectively with customers Deliver Outstanding Customer Experience to each and every Customer who has called in.
Keyskills :
Tourism Travel Ticketing
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