Tenant Liaison Manager

1.00 to 10.00 Years Cairo, Egypt 09 May, 2022

National_Tenant Liaison ManagerJob Accountabilities:Liaison between the Tenants and the Mall Management Team:

Assume a daily point of contact for retailer relationship management for tenant portfolio.
Foster a closer relationship between tenants and the management team.
Dissemination of information to the tenants on all operational matters.
Ensure all tenants and key stakeholders are aware of the standards, products, and services.
Attend to the needs of tenants in the shopping mall.
Provide consultations to the tenants on their business or operational needs.
Evaluate and provides advice to tenants on matters such as shop concept, image, merchandise, selling strategies, and services.
Design, conduct, evaluate and interpret tenant satisfaction surveys.

Tenant Performance Management:

Manage projects to meet key objectives that drive the performance of tenants.
Maintain systems for collating and reporting on retail development and performance.
Collection and evaluation of tenant sales data trends, opportunities, and risks to identify areas of opportunity for Al Futtaim.
Monitor and analyze tenants? mid to long-term performances to ensure tenants? performance meets Al Futtaim?s objectives.
Action on all areas of improvement based on the outcomes of performance metrics.
Provide report performance metrics to the senior Mall Management team.

Operational Management:

Generate the Tenant Activity Management Reports and recommendations.
Develop and implement the shop-level tenant visitation schedule.
Provide input to the Tenant Handbook.
Ensure Retail Tenant Adherence to Industry, Mall, and Governmental Regulatory Standards and Procedures.
Identify and ensure that the standards are communicated to all tenants and implemented accordingly.
Regularly review and if necessary, improve upon operational systems and processes.
Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations, and Tenant Handbook obligations.

Liaison between the Real Estate and the Retail Tenants:

Partner with and assume a point of contact between the tenants and the various Real Estate teams including the leasing, mall management, marketing, finance, and facilities management, to agree on and deliver business-specific projects.
Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, and design contractual agreements to the relevant Real Estate teams.
Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants.

Keyskills :

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