| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
System Services Representative (SSR) is primarily responsible to assist in post-sales maintenance of IT equipment both IBM and non-IBM in customer accounts.Possesses the knowledge and training necessary to perform as an electronics technician prior to becoming an SSRActs as a technical interface to customers for hardware support and the delivery of operational services as required by the customer.Performs technical service and/or post sale support for hardware. Assists in services activities including systems assurance, installation, account management, basic problem determination, discontinuance and relocation for IBM and non-IBM systems.Using established and varied techniques and procedures to perform basic problem determination and problem solving. Resolve customer hardware and software operational situations.Understands and is able to articulate IBMs technical support delivery methodology, particularly, as it relates to base and enhanced support.
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