Store Manager ks Spencer

Job Description

Job Requisition ID: 129904 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the worlds most admired and innovative brands. Al-Futtaim Groups entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.JOB PURPOSE:The Store Manager will lead the team to achieve the Retail Objectives, creating an environment that delivers an exceptional customer experience by serving and selling in store and through all digital channels.KEY ACCOUNTABILITIES:

• Lead a selling culture within the team and maximize sales in store and through all digital channels
• Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
• Lead the business selling strategy and inspire your team to deliver store and regional events
• Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
• Lead the store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
• Lead a selling culture within the team and maximize sales in store and through all digital channels
• Identify and anticipate opportunities to drive sales performance and availability through regular review and analysis of MI and embed this behavior in the team
• Build strong relationships, networking both internally and externally, to drive sales performance, maximize footfall, share best practice and provide influencing business feedback
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Drives accuracy & availability process to deliver business availability targets.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Manages an effective food fill and top up process through the delivery of cost improvement programs and productivity targets.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Probes daily diagnostic and takes action to deliver stock to the required standard every day.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Manages on shelf availability and checks store stock reports for accuracy and sign off on a daily basis.
• he store team to ensure right first-time implementation of all retail activity and deliver excellent visual standards of presentation
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Reviews and implements plans at department level accurately reflecting the floor plan and recommendations from the planning team.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Delivers décor to policy and liaises with the relevant teams to ensure correct implementation.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Uses relevant service measures to identify and implement actions for improvement. Feeds back to the team and individuals on key risk areas.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Samples and measures service in store using Tell M&S results, Customer recommendations and uses feedback to improve the service offer delivered by the team.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Recognises individuals who deliver excellent service by giving feedback and utilizing Exceptional Efforts and Champion Awards and nominations to reward those who provide excellent customer service.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Coaches team to ensure they actively demonstrate and role model Service Doing the right thing and the 4 key service behaviours.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Delivers great service for our customers and role models Service -Doing the Right Thing and our 4 key service behaviours at all times - Being Positive, Being Determined, Taking Ownership & Responsibility and Being Respectful.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Ensures service standards are driven throughout the day by conducting Ready To Trade checks, customer walkthrough and Observations.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Ensures right people in the right place and reacts on a daily basis to meet the needs of our customers
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Effectively manages and resources all service points e.g. till point, etc.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Engages with team to ensure their understanding and delivery of the Customer Service Experience
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Resolves customer complaints in a timely manner.
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Demonstrates an awareness of the competitions service proposition and makes comparisons to the service offered across the store.

• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Ensures the equipment on the sales floor and decor is compliant with Health & Safety Regulations and adheres to company guidelines to manage risk
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Ensures all kit swap out or new equipment is planned for implementation and instilled in line with a safe working practises
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Drives a profit protection mentality in store, raising awareness of potential risks and plays their part in the shrinkage plan including stocktake preparation and execution
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Leads through the Management Team by managing controllable costs eg Waste
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Effectively supports the managing of the stores staffing budget including holiday planning and absence management targets
• <span 45= helvetica= light= ><span 45= class= A9 helvetica= light= >Understands store profitability and the impact on the Store Costs e.g. cleaning and maintenance costs

 QUALIFICATIONS, EXPERIENCE, & SKILLS:Minimum Qualifications and Knowledge: High School Educated (preferably an university degree), with on the job technical knowledge and related experience for Food and HygieneMinimum Experience: 10+ years of retailWere here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.Before you click apply: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.Additional Internal Information: Reports to: Band:Note:-You must have been an Al-Futtaim employee for at least 18 months in order to be considered.You must inform your HRBP in confidence of your application.Please note that this vacancy may be advertised externally in the next week so apply without delay.

Keyskills :