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Storage Technical Engineer (French / Italian/Spanish Speaker)

1.00 to 10.00 Years   Cairo, Egypt   19 Apr, 2022
IBM WTC Egypt
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

IntroductionAt IBM, work is more than a job ? it?s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you?ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world?s most challenging problems? If so, lets talk.Your Role and ResponsibilitiesThe Global Multi-Vendor Services Storage Team is expanding, and we are looking to hire Storage Technical Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide.What we offer:

  • Access to specialized vendor education ? virtual and instructor led.
  • Access to fully functional lab facility for education purposes and problem recreation.
  • Opportunity for achieving formal certification.
  • Diverse job role structure giving opportunities for growth within the team.
  • Flexible shift pattern.
As part of the job, the Storage Technical Engineer would have the following responsibilities:
  • Perform problem determination/fault isolation by analyzing support logs and diagnostic data.
  • Use specialized diagnostic tools to isolate client problems.
  • Keep customers regularly informed of problem investigation and resolution status throughout the support service request life cycle.
  • Follow established processes for effective management of support incidents.
  • Demonstrating soft and technical skills that contributes to client satisfaction.
  • Adhere to the set working schedule, supporting 24?7 shift operations and on-call coverage.
(This position will require working in European and US prime time, plus occasional weekend & night shifts).Required Technical and Professional ExpertiseEducation & Professional experience:
  • Bachelor?s Degree (or equivalent) in Computer science or similar technical field.
  • At least 1 year of experience in a Customer support role.
Skills and competencies:
  • Excellent command of spoken and written English (B2-C1 level).
  • Excellent command of spoken and written second foreign language ? French or Italian
  • Experience in a Technical support role ? Remote support or Administration
  • Excellent communication & soft skills.
  • Troubleshooting and analytical thinking skills.
  • Customer-first mindset with high sense of ownership.
  • Ability to quickly learn and absorb new concepts, terms, and vocabulary.
Preferred Technical and Professional Expertise
  • At least 1 year of experience in a technical support role ? Remote support or Administration.
  • Experience in supporting NetApp and/or Lenovo Storage products.

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