| Job Location | Cairo, Egypt |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | Other Business Support Services |
| Functional Area | Not Mentioned |
August 2022 Mercedes-Benz Egypt S.A.E.Service Development Senior Specialist** To develop campaign communication and measuring tools. To coordinate road side assistance. To coordinate service product operations. To monitor, order and return Xentry Diagnosis Devices in retail network & cross-charge retail network for usage. To establish efficient communication with fleet customers in aspects of Customers Services. Main tasks Service & Parts Marketing - Support market benchmark studies for product and services - Support in developing / suggest products and services to increase vehicle throughputs / penetration / retention - Follow up / report vehicle throughput / retention / penetration - Support in developing service & parts campaigns - Develop / suggest marketing / communication tools to improve vehicle throughput / retention / penetration - Set and measure all Service & Parts campaign performance - Support in all operational aspects of service & parts campaigns Digital Products - Roll out all Service & Parts digital projects - On-site coaching/training for retail employees - KPI?s follow up and reporting - Retail support Products and Services - Operational management service contracts - Update / Cost Calculation service contracts - Monitoring retail network performance through defined targets Xentry Diagnosis Systems - Ordering Xentry Devices - Return Shipments - Ordering Start Keys - Pricing - Xentry Payment Scheme & Cross Charging Road Side Assistance - Coordinate / Rollout / Follow up MB Eg road side assistance program - Monthly reporting of road side assistance Fleet Management - Fleet customer contact point - Receive escalations/inquiries from fleet customers in aspects of customers services and logistics. - Solve fleet customer complaints issues. - Coordinate with retail network and respective departments for any fleet customer needs - Report cases to their respective parties. Training - In coordination training team, train customer complaint management staff at dealer. - In coordination training team, train service packages sales personnel at dealer. ISO ? Departmental Documentation Co-ordination - Assisting coworkers in updating Processes - Coordinating with Operational Excellence regarding the departmental processes.** Training and qualification - Bachelor?s Degree in Business Administration/Engineering or any equivalent field Technical knowledge - Familiar with MS Office applications (Excel-Word-PowerPoint) Soft skills/individual competence - Interpersonal skills with the ability to work under pressure - Excellent communication skills - Negotiation skills - Reporting and process management Experience - 3-5 years of experience in related fields Language - Good command of English Language *Job-ad-number:MER000206T *Publishing date:14.08.2022 *Field of activity:Others *DepartmentServiceBenefitsContact*Nada OsamaEmail: ibs.osama@daimler.com
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