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Senior Technical support Engineer

2.00 to 4.00 Years   Cairo, Egypt   31 Oct, 2021
MILLENSYS
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Healthcare Services
Functional AreaNot Mentioned

Job Description

Resolve customer and partner technical support issues through phone, web meetings,email and other channels? Help team members in resolving support tickets and troubleshooting by acting as point ofescalation for difficult/advanced technical support issues.? Identify and highlight best practices in support and contribute to a knowledgebase ofarticles? To assist colleagues in knowledge and skills development in relation to PACSRIS field.? To provide a structured, informative and enjoyable support experience with timely andclear communication? To develop strong relationships with clients, partners and co-workers.? To interact productively with sales people and the development team

  • To be able to listen to customers and partners and understand their goals.
  • ? To be able to articulate technical information in a manner that is suited to the customer or
  • partner who has requested assistance.
  • ? Provide first and second-level telephone Technical Support wherever required.
  • ? Be available for after-hours telephone support.
  • ? Ensure all calls are closed within SLA.
  • ? Update database with call status and information and ensure all parties are informed.
  • ? Evaluate and understand new products for training purposes.
  • ? Provide support, guidance and assistance to Junior Technical Support Engineers or
  • Technical Support Engineers. (Level 1 and Level 2)
  • ? Ensure that all anti-static precautions are followed.
  • ? Ensure all procedures are implemented.
  • ? Provide reports where required.
  • ? Ability to multi-task and maintain priorities.
  • ? Ability to maintain excellent customer service rapport.
  • ? Any other duties which may from time to time be requested by Technical Support
  • Manager or Management.

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