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Senior Operations Manager , Customer Service

1.00 to 10.00 Years   Cairo, Egypt   04 May, 2022
Souq.com for E-Commerce LLC
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryOther Business Support Services
Functional AreaNot Mentioned

Job Description

Job summaryAt Amazon, were working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Reporting to the General Manager/ Site Lead, the Amazon Customer Service Senior Operations Manager based in Cairo has below responsibilities:Responsibilities:

  • Lead and manage the outbound, inbound and ramp operations.
  • Responsible for the overall safety, quality, performance and customer experience of the whole site.
  • Carry out supervisory responsibilities in accordance with the organization?s policies and procedures.
  • Accountability for meeting and exceeding operational goals.
  • Strategic planning and forecasting; appraise performance; reward and discipline employees; resolve problems; and address staffing needs.
  • Mentor, train and develop teammates for career progression and learning.
  • Ability to develop and share best practices across the shifts and network.
  • Develop and implement processes required to support the launch of operations.
  • This position requires a candidate with the proven ability to drive process improvements and the ability to keep pace with our explosive growth while motivating others to meet the challenges of an extremely deadline-driven environment.
Eligibility Requirements:Basic qualifications
  • Bachelors degree or equivalent.
  • Direct experience managing and leading an operation
  • Experience with performance metrics, process improvement and Lean techniques.
  • Excellent communicator, in fluent written and spoken English, with the ability to communicate at all levels of seniority within a large organization.
Preferred qualifications
  • Masters Degree or MBA
  • At least 5 years of experience in a Senior Management role.
  • Experience leading process improvements though Lean process, Kaizen and Six Sigma.

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