Senior Manager, NSX – EMEA

Job Description

Senior Manager, NSX EMEACAROUSEL_PARAGRAPH * No * Cairo, EGY * Technical Support * R2205967 Share Job As Senior Manager, NSX EMEA, you will have the opportunity to work with the existing senior management team in the design and implementation of the mission, strategy, and tactics of our leading-edge technical support organization. You will also be responsible for the general management of one or more technical support teams. The position demands excellent communication and relationship skills with staff, customers, partners, and stakeholders at all levels including engineering, sales, and product marketing teams to ensure that VMware is delivering overall superior service and support to our customers. You will also be responsible for several ongoing programs/projects and initiatives within the greater organization. A large component of the position will require a focus on making VMware a great place to work.Responsibilities include:* Overall accountability for all aspects of VMwares engagement with our EMEA customers and key internal stakeholders including responsibility for our weekend service delivery.* Develop successful and sustainable long term business relationships with customers and actively manage all senior level relationships with clients and senior executives.* General management and motivation of a number of VMwares existing technical support teams, including hiring, management, and professional development of support engineering staff. * Provide strategic direction and input into the creation and management of our support model including thru our partnerships with 3rd party suppliers. * Innovate, design, develop, and implement processes, systems, and technology to support and enhance the technical support function, including workflow, incident management, and telephony. * Work with VMwares sales teams and key stakeholders to establish requirements for enhancement of existing support programs and/or establishment of new ones. * Work with VMwares engineering team and other cross functional teams to implement formal feedback mechanisms for incidents, causes, and resolutions where required. The ideal candidate should possess a unique blend of business and technical savvy; a big-picture, see-around-the-bend vision; and the drive, influencing skills and ability to collaborate with R&D and Executive Staff to transform that vision into a reality. They must also enjoy spending time with customers/partners, resolving their critical problems and finding innovative solutions for VMware to improve the customer experience. * A proven ability to innovate, adapt and execute in a dynamic environment with clear leadership skills at a senior level. * Excellent communications and interpersonal skills. * 10 years of experience in the software industry with a minimum of 5 years in technical support or operations management, including people management. * Background in the development and management of remote support groups, international support groups, and 24x7 support operations. * Extensive expertise in developing metrics to measure the effectiveness of technical support within the organization. * Experience in both small and large companies is highly desirable. * Familiarity with systems operations and management environments within large enterprise customers and/or service providers is desirable. * Proven track record of accomplishment and effectiveness within organizations. * The location of this role is Cairo, Egypt or working remotely within Egypt.Category :Client SupportSubcategory:Technical SupportExperience:Business LeadershipFull Time/ Part Time:Full TimePosted Date:2022-03-30 VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape whats possible today at http://careers.vmware.com. Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.PerformanceFunctionalSocial Media

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