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Senior Analyst - Process Improvement

1.00 to 10.00 Years   Cairo, Egypt   09 Apr, 2024
Al Futtaim Group
1 Jobs Openings
Job LocationCairo, Egypt
EducationNot Mentioned
SalaryNot Mentioned
IndustryRetail & Wholesale
Functional AreaNot Mentioned

Job Description

Overview of the roleAs a member of the Process Improvement team for Finance Shared Services Centre, the associate has to support the MIS-PI manager in delivering reporting and analytical support.

  • Prepare a Robust, timely, and accurate governance dashboard of all FSSC towers like I2P, O2C, Treasury, Tax, and R2R for monthly reviews with senior management.
  • Ensure that the data integrity is of the highest quality, on time, and accurate.ÿ
  • Support FSSC leadership in optimization of business reporting.
  • Coordinate with IT for automation of various reports & dashboards (Alteryx, tableau, SAP, etc.)
  • Drive SLA performance governance and reporting for FSSC.
  • Lead and support process improvement initiatives within the FSSC to enhance efficiency, reduce costs, and improve service delivery.
  • Perform root cause analysis to identify underlying issues and challenges affecting process performance.
  • Conduct an in-depth analysis of existing FSSC processes to identify areas for improvement and optimization.
  • Prepare monthly customer dashboards, BRM pack, and KPI reporting and drive NPS & CSAT for the entire FSSC team
ÿWhat you will doData management, analysis, and reporting
  • Responsible for generating, maintaining, consolidating, and tracking various Daily/Weekly/Monthly MIS reports across various FSSC processes like I2P, O2C, Treasury, Tax, and R2R.
  • Analyse data and reports from various sources like SAP, BPC, Power BI, Alteryx, Tableau, etc., and provide actionable insights and suggestions.
  • Ensure that reports are contextual - provide information based on the target audience.
  • Circulate reports to FSSC internal & external customers (e.g., CFOs, Controllers, Tower heads, etc.) on a Daily/Weekly/Monthly basis and address observations.
  • Prepare dashboards and presentations for customer councils, business review meetings, and support reporting requirements from tower heads.
Performance Reporting of all FSSC Towers (KPIs, SLAs, C- SAT, NPS)
  • Prepare Productivity, KPIs, and SLA reports for each tower on a monthly basis and circulate them to FSSC tower heads with proper explanations and exceptions.
  • Comparative analysis of the performance and trends against the plan & prior year ensuring it contains all the required information to explain major variances and reflect evolving business developments.
  • Schedule discussion with tower heads for review of KPI/SLA performances and plan for improvements/targets.
  • Conduct NPS and CSAT survey on an annual basis and share detailed analysis with the Leadership team.
Technical Skills
  • Closely work with the IT demand manager to ensure reports are being automated and available on a real-time basis.
  • Proficient in working on RPA tools e.g., Automation Anywhere, Blue Prism, and Excel VBA.
  • Ability to work on big data analytics and system integration.
ÿ

Keyskills :

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